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Hotel Riu Palace Bavaro, Punta Cana, Dominican Republic

Latest report: August 13, 2022 11:05 AM
#hotelriu #puntacana #laaltagracia #dominicanrepublic
CQ

Nausea, Diarrhea, Vomiting

1 month ago

My family and I booked a trip with Apple Vacations and It was by far the worst experience that I’ve ever had. There was a lot of back and forth about the payments and they sent threats to cancel the reservations after we had already paid in... See More full. We spent hours on the phone with customer service and they would provide an email as the only source of communication.

We all paid the travel insurance after being explained that we would get our money back if we were to cancel; however, when I called to CANCEL, due to a family emergency, I was told that I would receive a credit. Why would I want a credit if I paid for the cancellation insurance.

Apple Vacations advertises “all inclusive” but as soon as we arrived to the airport in Miami, the begging began. The employees told us that if we paid “a tip to the men wearing blue shirts” they would attend us.

While enroute to the resort, I felt like I was going to get robbed. When we arrived to the resort, the drivers requested a tip. The front desk attendant initially told us that the rooms were all full so we couldn’t have adjoining rooms. When we told them that we would give them a tip, they gave us rooms on the same floor.

We waited in the lobby for hours with no air conditioning and I felt very unsafe. We were provided a luggage tag and told to leave our luggage in the middle a full lobby because the rooms weren’t ready.

For lunch, we were directed to a “buffet” the food was out in the open, full of flies. Everything tasted like rubber and had no flavor. There was nothing to do in the hotel besides eat the disgusting food and go to the dirty pool or beach. We were told by employees not to leave the resort because there was a possibility of getting robbed by men in scooters.

The rooms were disgusting and dirty. The floors were sticky, the towels and linens were musky and stained. There were no trash bags, the water bottles that were left in the mini fridge were open and had black mold. The AC was not functioning and there were mold stains on the roof. The water was not potable.

The housekeepers demanded a tip and we provided them with money because we were afraid that they had access to our room and would steal our things.

All 15 of my family members and I got food poisoning and we are still suffering from the stress that we endured during this horrific “family vacation”.

We were told that the check out is at 11am and our transportation would pick us up at 2pm and our flight was at 530. We waited in the lobby with no AC for hours since we were denied the late checkout. We were afraid of being late to the airport, since it said to be there 3 hours before departure. Once again we were told that they would be able to do something if we provided a tip, so we did to the driver and employee that set up the pick up.

I don’t recommend Apple Vacations to anyone and I rate you a 0 out of 10. I will never go to Punta Cana again because of this experience. | Symptoms: Nausea, Diarrhea, Vomiting
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924


FN

Diarrhea, Nausea, Cramps

5 months ago

Not sure yet - tests are being run, It happened on 4/8/2022 | Symptoms: Diarrhea, Nausea, Cramps See Less
923


OJ
anonymous4625
Yes I got it.Cancun Riu last week Sunday , I just got out of hospital
Reply 5 months ago
XW

Nausea, Vomiting, Other

2 years ago

bar by the theater - I had 2 margaritas on the show at the resort. Waitress was serving me. 30 min later started vomiting, bad nausea, excelerated heart beat, fainting. Just me was drinking Margarita, had 2drinks, started vomiting 30-45 min later | Symptoms: Nausea, Vomiting, Other See Less
922


ZT

Diarrhea, Nausea, Vomiting

2 years ago

Both of us same symptoms, I assumed food, she said possibly virus, Got violently sick last night of 6, both of us | Symptoms: Diarrhea, Nausea, Vomiting See Less
922


HK

Diarrhea, Nausea, Vomiting, Weakness, Dizziness, Chills, Fatigue, Stomach Pain

2 years ago

We don’t know just all of the sudden 3 days after we arrived at Punta Cana.  I think it was the food, I had unexpected fatigue after 3 days I couldn’t get enough sleep for the first day I felt ill and intense abdominal pressure then aches... See More throughout my body and muscle fatigue and abdominal pressure the next day with sharp abdominal pain and nausea and sensitivity to smell and light.  The next day violent diarrhea 
Me and my friend. He was vomiting violently on the 6th day and still is very sick.  He still has intense diarrhea chills and muscle aches he has been in bed for 3 days he can barely move he said he never throws up and has never felt anything like this in his life | Symptoms: Diarrhea, Nausea, Vomiting, Weakness, Dizziness, Chills, Fatigue, Stomach Pain
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922


SK

Vomiting, Nausea, Fever, Diarrhea

3 years ago

E coli, Stayed in Punta Cana from September 1 thru 8, 2019. All 6 of us began getting ill on September 9. Laboratory results came back as EColi | Symptoms: Vomiting, Nausea, Fever, Diarrhea See Less
922


LU

Diarrhea, Fever, Nausea, Vomiting, Gas, Sweating

3 years ago

Me and my boyfriend got sick the first night we got to Punta Cana. He remained sick (fever, diarrhea, vomiting, sweating, hallucinations) for five days. I was sick for over ten days, they ran many tests on me back in the UK at the Center for tropical... See More diseases but didn’t find anything. At the resort medical center i was told I had a pelvic inflammatory disease (which wasn’t true) and a gastroenteritis (that lasted over 10days..). They charged us $900 and sent us back to our room with painkillers and lots of water. Couldn’t eat anything for days, couldn’t walk, couldn’t stand... vomited three times per hour.. a nightmare. | Symptoms: Diarrhea, Fever, Nausea, Vomiting, Gas, Sweating See Less
924


VT

Diarrhea, Nausea, Vomiting, Fatigue, Dehydration, Weakness

3 years ago

On 5/14/19 day 2 of vacation, patient E.S. came from eating lunch at the buffet and having a drink by the pool, once arrived in room, patient began projectile vomiting and diarrhea at the same time. E.S. did not feel well and stayed in room the remaining... See More night. She had purchased 2 tickets for Monkeyland for 5/16/19 equaling $158.00. Well, E.S. still did not feel well the following day 5/15/19, therefore she did not leave her room but for Monkeyland on 5/16/19 and was told she could not participate due to being ill and she would get the monkey's sick. Some of the Dominicians attempted to assist E.S. with Lemon and salt for a remedy but she could not gather enough energy and went back to room, during this time the diarrhea persisted everyday 10-14 times a day. The day of departure Evette was still very ill but was able to take the ride/flight for home. Once in the airport the weakness and fullness in her abdomen increased, this requiring full assistance to and through the Miami airport. Once arriving back in Cleveland, Ohio, E.S. was taken to Metrohealth emergency in Ohio around 130am on 5/19/19 and transported to Main Campus Metro health hospital where it was determined she had developed an Small bowel obstruction while away. food poisoning, kidney damage, and dehydration. She has been hospitalized for 3 days, also missing work due to hospitalization. She was unable to interact the entire vacation, resulting in her lying in bed the entire time, weak, fatigue, and lethargic with discoloration of skin; unable to eat, poor mobility and discomfort. She saw someone/Dominican on the bus for Monkeyland, who attempted to treat with the remedy listed above but also stated he would not recommend the hospital in Punta Cana, DR. This is why care was waited until arriving back home. E.S. was in good health on 5/13/19 the initial date of arrival to resort | Symptoms: Diarrhea, Nausea, Vomiting, Fatigue, Dehydration, Weakness See Less
924


IE

Diarrhea, Nausea, Chills

3 years ago

This information was from 5/2018. Do they still need the information from people?, We both had chills and diarrhea. It started after dinner at the restaurant. It was our last day there in Punta Cana. We could barley make it back home. We both were sick for... See More 3-4 days. Nauseated, Chills, and diarrhea. We didn't know what was going on with | Symptoms: Diarrhea, Nausea, Chills See Less
922


NR

Vomiting, Nausea, Fever, Diarrhea

3 years ago

My brother 55 got sick when we were leaving the Dominican Republic. We just thought it was something that he ate. He was sick for about 5 days., One other person ( 30 I think ) in our of ten said he wasn't feeling well but I... See More think that was about a 24 Hr. thing. I'm not sure of that he didn't really talk about it. | Symptoms: Vomiting, Nausea, Fever, Diarrhea See Less
922


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I can only assume the hygiene of eating and drinking in the hotel... Pool was also closed for a day, maybe it happened here too, due to the contamination of the water (?) , diarrhea, vomiting, nausea, freezing, loss of appetite, beginning 19.09.22 | Symptoms: Diarrhea, Nausea, Vomiting, Loss of Appetite See Less
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We spent a week at this resort . We always bring medication for any type of illness . Last night sept 9 we ate at Tao Cat . 4 in our group . My sister in law so so sick after dinner and the whole next day... See More traveling from Punta Cana to USA. My husband started symptoms the day after we got home . He missed 3 days of work . Diaherrea, vomiting , dehydration , extreme tiredness . Fever . He still can’t eat food 3 weeks later without a stomach ache . Now I have been experiencing symptoms as well . Both fighting this virus for weeks now . | Symptoms: Nausea, Diarrhea, Vomiting, Fever, Dehydration See Less


Never left resort. Ate at buffet and at restaurant and then had diarrhea every 90 minutes thought the night. Once I started taking Pepto Bysmal, I made it through the rest of the 10 day trip with daily, but controllable diarrhea. Back home for a week and still have diarrhea but not as bad. | Symptoms: Diarrhea See Less
922


We had 100 guests for my sons wedding. Most people arrived weds/ thirs sept 1 2022.
Most guests were fine until we had a “ Sunday morning after wedding breakfast “ at restaurant.
48 people that ate omelette had explosive bathroom issues and through today sept 9th... See More we are all still not able to hold food inside.

Only all inclusive I have been where we lost 5 lbs.
after talking with all the guests the common denominator was the omelette at restaurant. | Symptoms: Nausea, Diarrhea
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923


9Q
anonymous6898
Investigate: LEWISITE
1 Reply 2 weeks ago
ET
e....5
Have you contacted an attorney? Our family went through same end of August. Salmonella detected.
Reply 1 week ago
After eating scallops my throat immediatly closed up and I couldn’t swallow. I thought it was an allergic reaction I didn’t know about. I started vomiting and having diarrhea. My throat is so inflamed I can’t even swallow. Another girl with us started vomiting and diarrhea within... See More the hour after me. The restaurent was called Culinaria. | Symptoms: Nausea, Diarrhea, Vomiting See Less
131


This week, I am at this location and it happened within an hour of eating at the Mexican restaurant and has continued since Been drinking bottled water only and only eating at the resort and was only sick after eating in the Mexican Restaurant called Chilies | Symptoms: Diarrhea, Cramps, Stomach Pain See Less
922


Took the trip two days ago. Vomiting, diarrhea and nausea all day yesterday and still ropey this morning. We think the food on Saona Island. Chicken or pork. My wife mainly had stomach cramps after she had been sick, whereas I was still sick in the middle... See More of the night after trying to eat some crisps. We called hotel reception at 7:15pm and ordered water, to keep us hydrated, yet none came, and we were both too ill to go down and get some. Also not happy with the hotel as they should have a duty of care. | Symptoms: Cramps See Less
922


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