Sandos Caracol Eco Resort, Playa del Carmen, 77710 Quintana Roo, Mexico

“Hello. I ate a burger on saturday, March ,14, 2020 around 11am and shortly after eating I started feeling itchy and getting red bumps all over my body and I went to the ER twice. I have food poisoning. That was the only thing I ate that day before I... See More started feeling itchy. I have photos as proof. ”

“Both my wife and i ate at the same restaurant and within an hour or so we both became sick. Mine has lasted over 4 days..not sure if it was my meal or hers. ”

“Ate Friday night, Saturday morning got sick and stayed sick through the weekend. Still sick on Monday night. ”

“Food  Just me I’m the only one that had mussels . Buffet . Vomiting , dizziness, fever , diarrhea. 12 h after consuming.  ”

“I had tacos and a gin and tonic from a restaurant. Patio 8. Ate there Sat 25th with my husband. We both had the tacos but I had the Gin & Tonic (maybe it was the ice?). About 6-7 hours later, I got sick on the airplane. Threw up all... See More night until 6am. Still have diarrhea, some nauseousness and upset stomach. ”

“Got symptoms of diarrhea. ”

“16 people in our group became ill. None traveled together as we all come from different countries/states, but we all stayed at the same resort. I was first to become sick with vomiting, etc. Every day after it was another friend at the resort getting ill. We are back home... See More and 18 days since the onset and my husband and I are still sick. Going to the doctor tomorrow. ”

“Stayed at the grand riviera princess from 04/07/19 till 21/07/2019 ever since myself and partner have suffered terrible stomach problems. ”

“Tatted up turkey burger on 3/20/20 ”

“I am here with my husband and two sons (ages 2,5). Me, my husband and 5 year old son became violently ill with food poisoning after eating at the hotel buffet.
I first called down to ask if someone could bring my younger son some food as we were unable... See More to leave the room and was told by two separate staff that was impossible before I threatened to throw up in the restaurant if I had to come down.
When I realised we needed a doctor we were sent one at the cost of $300 USd who advised us we needed to go to hospital.
The hotel sent us to a hospital they are affiliated with who would not even see us until we paid $3600 USD. The doctor advised me that we had food poisoning which would have been obtained within the time frame we were at the hotel (we left once more then 24 hours prior to becoming ill) and then gave me his info to call If this became an issue when speaking to the hotel later on.
Upon returning from the hospital at 3am I advised I would be looking to speak to the manager the next day. At no point did a manager call our room and so I attempted to find the manager. I was passed off several times and told the manager would be in later that day. When I still received no contact at 5pm I made another attempt and had to speak with 4 different people before I met the manager.
The manager then essentially told me she was not responsible and made it clear she had no interest or care for my family or the events that had lead to us getting sick. Luckily for her the hospital that they are affiliated with magically could not confirm food poisoning and the doctor had disappeared and no other medical staff could discuss our paperwork.
Despite paying for an all inclusive we have now opted to eat out and not spend any further time at the hotel except to sleep. ”

“Hello. I ate a burger on saturday, March ,14, 2020 around 11am and shortly after eating I started feeling itchy and getting red bumps all over my body and I went to the ER twice. I have food poisoning. That was the only thing I ate that day before I... See More started feeling itchy. I have photos as proof. ”

“Food at resort. Not correct temp and poor food handling My mother and I got sick on Tuesday night when we had arrived at the resort restaurant. We tried all the resort restaurants and felt worse. I had noticed that the raw buffet seafood served on the beach was in... See More direct sunlight and had ice but the ice was not touching the surface of the food. The food on the first night came out room temperature. I watched open a cold display and rotate a sandwich and garnish around a plate with mo gloves on while the cold case door remained open. The cold case was left open before an extensive amount of time while the server was handling the food with no gloves on. I had bacon and eggs and the bacon was undercooked. I ordered a hot dog and it was cold in the middle ”

“I became sick on my 2nd full day, diarrhea and severe stomach cramps. Since we had had only room service at this point and my travel buddy didn't eat the shrimp ceviche and is fine, within a few hours of eating, I was cramping and hitting the bathroom. So I... See More will assume that was the culprit for me. I have managed to eat saltines and soup finally as of yesterday, (3rd day after becoming ill).I'm on my 4th day now, lost 7 lbs, and still stomach cramps and the dreaded D. Someone suggested I go to hotel doctor, but since I depart the day after tomorrow, I'll wait till I get back in my own turf. Hopefully this crap is done with by then. Never have had food poisoning (or whatever this is) before, and hope to never again. Completely bum vacation ”

“We were dining only at this restaurants within the resort. My husband started feeling a bit uncomfortable after having the lunch buffet but we didn’t think it is a big problem. After the dinner, he started to feel more nausea. The next day, we were checking out and he started... See More constantly having diarrhea. After we came back home, he also developed bad skin rash. ”

“Not sure I started getting sick a couple of hours after my flight landed back in the US. I don't know if others are sick. I am not sure if I got sick at the resort or at the Cancun airport ”

“Ordered room service. Woke up with nausea and vomitting and feeling terrible. I ate crab cakes and salmon. My wife did not eat those items and is fine. ”

“I got diarrhea, vomiting and nausea ”

“Not sure Felt sick after I left the resort and been nauseated and had diarrhea for two days now. I was not sick before I arrived there ”

“A salad from there had works in it and I had eaten it before I noticed I was vomiting and had diarrhoea  Just me I ordered via Deliveroo , I ate parts of the salad before noticing the small light brown worms laying dead or lettuce and cucumbers about 40... See More minutes after words I had pains and the urge to go to the bathroom and ended up vomiting and having diarrhoea the next morning  ”

“The macaroni and cheese--every time I've had it. At first I thought maybe I have a weird pancreatic reaction. Then I decided to try REALLY small amounts if it, but I have the same reaction every time, regardless if it's a spoonful or a half cup portion. Just me having... See More dinner, which included the mac and cheese. Not sure of any others who have experienced this, but I decided to report it, because it happens EVERY time I eat it. Mac and cheese anywhere else never bothers me. My symptoms begin within 2 - 4 hours of eating. ”

“fresh spinach salad pre-packaged. I ate a pre-packaged Spinach and basalmic vinegrette salad. I ate half the salad and then saw a wilted and slimy piece of salad inside the bowl. I picked it off, took a couple more bites then threw it away. Within about 3 hours I got... See More nauseous and then had loose stools. Ive been nauseous and loose stools for three days. The diarrhea has not been super watery. I was the only one who ate it and the only one who got sick.  ”

“Member's Mark Triple berry nut trail mix Several handfuls of the trail mix on Sunday evening and had diarrhea all day Monday, started feeling better on Tuesday and Tuesday evening ate a few handfuls of the trail mix and woke up Wednesday morning with extreme gas and diarrhea again ”

“I think from eating a brown pineapple 2 other people ate the pineapple and started feeling nausea and slight fever and shaky and now diarrhea. Ate the pineapple at 11:54 am today march 31, 2020 and started feeling sick, etc about 5:30 pm. As did the other 2 people with... ”

“My wife and Inlaws all became sick at this resort on our last day staying there. I've never puked so much in my life. All 4 of us started feeling it sometime after a lunch buffet. It took 2 days to get a clean room that wasn't covered in mold.... See More The resort needs a serious cleaning on all fronts. Air conditioners not working... and much more. I wouldn't recommend this resort at all. ”

“Loaded potato soup from there I was the Only one who ate it. I purchased it last week. Opened it yesterday. Ate about a third of the container the normal portion. The expiration date is not until May 6, 2020. It seemed fine when I ate it for lunch yesterday.... See More I had other food for dinner I still felt OK. About 3 AM I started feeling sick but was able to go back to sleep. I just woke up and threw up only the soup as far as I can tellAbout an hour ago. I think I feel better I’m hoping that it’s not going to keep coming time will tell. Did not seem to throw up any of my dinner or anything else a yesterday just the soup as far as I can tell ”

“We made a run at 1 am last night. My Husband woke up in early morning hours with a horrible stomach ache. I woke up about an hour late with diarrhea and have been trying everything not to throw up. Then my Daughter woke up diarrhea and throwing up. We... See More all had beef soft tacos and nachos bell grande. I absolutely have no doubt it was the food. I’ve never had an issue with them before but this is horrible. ”

“A puff seller gave me a food poisoned puff over there I got troubled 2 3 people got sick due to this the owner refused to take money but the stall owner of puff he took double he amount of food. I got a headache after a hour I ate... See More that food from the store and my body started paining in my joints ”

“I ate deep dish cheese pizza and three cheese bread from this location. About 10 hours later, I’m experiencing cramping, nausea, and diarrhea at 5:00 am. I ate the same items from another location on 3/1/2020 and had more severe versions of these symptoms, plus vomiting, in the middle of... See More the night. I’ve been eating there for 19 years and trust them. Given this recent frequency from different locations, I’m guessing the problem is coming from a supplier. I just want to alert others, and I will also call the restaurants in the morning. ”