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Paradisus Playa del Carmen La Esmeralda, Fifth Avenue, Luis Donaldo Colosio, Playa del Carmen, Quintana Roo, Mexico

4 years ago

Manzana 569 Calle Quinta Avenida, Playa del Carmen, 77719 Quintana Roo, Mexico

My wife and two daughters, ages 3 and 4, visited from November 23, 2018, through November 28, 2018. We went for my 3-year-old's birthday. She was the first to get sick on November 25, 2018. She got a very bad case of diarrhea and also vomited. Fortunately, she got better over the course of three days. On November 27, 2018, our last day, my wife and I both become extremely ill after consuming food at Naos; one of the restaurants on premises. We both ate the stir fry steak and roast beef and within 2 hours we both began to experience food poisoning symptoms including persistent vomiting and diarrhea. I vomited about 13 times between 3 p.m. and 9 p.m.; I was gagging most of the time. My diarrhea was so bad that I was vomiting and defecating at the same time. My wife was also in equal shape. We had one bathroom. The worst part is that our little girls saw us both in this state. I was sweating profusely; like someone turned on a shower on my body. I also got a fever to top it off. I got so sick, that they had to bring a doctor to my room and he gave me Metoclopramide and told me that if I did not stop vomiting, I would have to go to the hospital; I was losing too many fluids and could not keep any liquids down. I truly believe that an elderly person or someone with a compromised immune system could have easily died from what I went through.
My wife wrote a letter informing the hotel Manager of the fact that out of 4 people in our family 3 of us got food poisoning at the hotel (we never left the hotel or ate elsewhere). The Manager, wrote the following in response:

"We regret that a rather great stay was tarnished by you and your husband’s medical condition, we close monitor every situation reported that could involve health threats to our guests. Therefore, we were concerned with your comments regarding food poisoning. We have cross-checked the situation you are describing with the reports generated during your stay, and fortunately we have found no evidence that would suggest infection outbreaks, neither poor preparation and food handling.



Our hygiene processes on food preparation and food handling comply to strict norms set by national as well as international authorities. Every time a guest reports a stomach condition we conduct a thorough investigation to rule out possible contaminants in our food preparation chain." (END QUOTE.)

Based on this experience, I will never take my family to Mexico ever again. Out of the four people in my nuclear family, three of us got food poisoning. I was the one who got the worst of it. It was by far the worst vacation that I have ever had. I had no intention of telling anybody about what happened in a public forum; however, so many people have been getting sick and even dying at these resorts that I feel I have a moral obligation to warn other Americans about what can happen. Do yourself, your family, and loved ones a favor, do not go to any of the Melia hotels. If you really want to be safe, do not ever go to Mexico. The food will literally kill you.  | Symptoms: Diarrhea, Fever, Nausea, Vomiting, Sweating

117


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Date Closed: Mar 26, 2024
Reason for Closure:
Dishwashing and ware washing: Cleaning and sanitizing of tableware, including dishes, utensils, and equipment deficient.
Anti-siphonage or back-flow prevention device not provided where required; equipment or floor not properly drained; sewage disposal system in disrepair or not functioning properly.... See More Condensation or liquid waste improperly disposed of.
Evidence of mice or live mice in establishment's food or non-food areas.
Food contact surface, refillable, reusable containers, or equipment improperly constructed, placed or maintained. Unacceptable material used. Culinary sink or other acceptable method not provided for washing food.
Cold TCS food item held above 41 °F; smoked or processed fish held above 38 °F; intact raw eggs held above 45 °F; or reduced oxygen packaged (ROP) TCS foods held above required temperatures except during active necessary preparation.
Evidence of rats or live rats in establishment's food or non-food areas.
Single service article not provided. Single service article reused or not protected from contamination when transported, stored, dispensed. Drinking straws not completely enclosed in wrapper or dispensed from a sanitary device.
Filth flies or food/refuse/sewage associated with (FRSA) flies or other nuisance pests in establishment’s food and/or non-food areas. FRSA flies include house flies, blow flies, bottle flies, flesh flies, drain flies, Phorid flies and fruit flies.
Establishment is not free of harborage or conditions conducive to rodents, insects or other pests.
Raw, cooked or prepared food is adulterated, contaminated, cross-contaminated, or not discarded in accordance with HACCP plan.
No hand washing facility in or adjacent to toilet room or within 25 feet of a food preparation, food service or ware washing area. Hand washing facility not accessible, obstructed or used for non-hand washing purposes. No hot and cold running water or water at inadequate pressure. No soap or acceptable hand-drying device.
Hot TCS food item not held at or above 140 °F.
Source: New York City Environmental Health Department.
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Report date: Mar 26, 2024
38. Insects, rodents, & animals not present
- comments: observed rodent activity on the premises. 100 found in various areas: the rear toddler classroom (by the infant room) in the toilet room along the side of the washbowl; around the refrigerator in... See More the rear of the toddler classroom, in the infant room-rear; around the 3-compartment and hand washing sink in the kitchen area. Instructed to remove all rodent droppings, clean/sanitize the affected areas. Priority foundation 7-38-020 (a) citation issued

49. Non-food/food contact surfaces clean
- comments: observed the cabinets under all of the washbowls in the toilet rooms in need of cleaning. Instructed to clean and to maintain all to remove dirt, cleaner spills and debris.

51. Plumbing installed; proper backflow devices
- comments: observed a leak at the base of the faucet on the 3-compartment sink. Instructed to fix the leak and maintain the sink.

55. Physical facilities installed, maintained & clean
- comments: observed a hole in the wall above the toilet in the toilet room in the rear toddler classroom; opening in the lower corner on the wall in the toilet room where the rodent activity was found; opening under the 2-compartment sink. Instructed to seal all openings and holes in the walls throughout as needed.

55. Physical facilities installed, maintained & clean
- comments: observed the floors in all of the corners and under/around all heavy equipment in the classrooms, laundry room, storage rooms, utility, electrical closets and kitchen with dirt and debris. Instructed to clean and maintain floors throughout. Also, the vent in the hallway by the kitchen and staff toilet room with thick dirt/dust. Instructed to clean and maintain vent.

55. Physical facilities installed, maintained & clean
- comments: observed clutter in the rear unused classroom and all of the storage rooms. Instructed to eliminate clutter, elevate all items at least 6' off the floor and organize all areas with clutter. Maintain same.

56. Adequate ventilation & lighting; designated areas used
- comments: observed the mechanical ventilation in the staff's toilet room not working. Instructed to fix and maintain.

56. Adequate ventilation & lighting; designated areas used
- comments: observed the 3 lights in the kitchen with no bulbs causing the area not to be well lit. Instructed to provide bulbs and maintain a well lit area per city code.

Source: chicago.gov
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Feb 16 Ocean Riviera Paradise, vomiting most of the night with chills, diarrhea, dehydrated due to lack of fluids the resort would not provide,Feb 19 terrible stomach ache with continuous diarrhea. | Symptoms: Diarrhea, Vomiting, Chills, Dehydration, Stomach Pain See Less
116


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