Q. How do I get report details and the complainant contact information?
A. On our email alerts, you will receive a list of the recent reports for your jurisdiction. Clicking on the report title will give you access to full report details and contact information, as shown in the following example.
Q. Is possible to contact directly with the complainant?
A. Yes, we made aware our users during the entire reporting process that they can be contacted for public health for further investigations. In this way, once you get report details and contact information you are welcome to contact directly with complainants.
Q. How often I’m going to receive this?
A. Unless you asked to a different setting, our alerts are set to be sent daily. We consider that is a good frequency to keep you informed and your inbox clear. However, if we detect possible outbreak clusters we will reach out as soon as possible.
Q. Why the report doesn’t contain contact information?
A. We have a high opt in rate of users providing contact info as we urge them at several points during the reporting process that if they do not provide contact information it is not possible for county health to follow up. However, there are times that users do not opt in to be contacted and reports does not include such information, but it still contains valuable information to outbreak detection.
Q. What to do with reports with no contact info?
A. As previously stated, in cases with no contact information, typically there is not much that can be done regarding following up directly with the complainant, except possibly consider it as a data point if other reports come in for the location over the next day or two, or directly to your agency. This can be useful to detect clusters that can indicate a bigger problem or an illness outbreak.
Q. There are reports from previous months or even years, why is that?
A. This happen when users recently discovered the website through a reference on social media or the news and wanted to report something that has happened in the past.
Q. Why do I get reports out of my jurisdiction?
A. We do our best to create alerts only to the city, county or state you requested but still it is possible to get reports from a store located out of your jurisdiction. In those cases, please contact us to fix it as soon as possible.
Q. Why the report doesn’t contain any description?
A. We encourage users to be as descriptive as can be and to include pictures to their reports but there are a few people who choose not to share any more information than the store location and name. As previously mentioned, these reports are helpful when part of clusters that lead to outbreaks detection.
“My go to is a one pound box of precut watermelon. I bought one and ate it that night and noticed the taste was a bit off, bland and not sweet like the last few boxes I had. Next morning I had severe diarrhea, cramping all day, and serious fatigue... and body aches. ”
“Bought food yesterday. Ate a mrs reds pudding pie. 3 hours later I’m having nausea extreme chills body cramps, fast pulse and the worst feeling I’ve had in a long time ”
“Burrito Bowl I bought a bowl on Monday around 3:30pm. They prepared it wrong so they made another one and gave me both. I ate one bowl when I got home and refrigerated the other one. I ate it for lunch the next day. I was nauseous with a terrible... headache all night and couldn’t sleep. I woke up feeling worse with diarrhea and no appetite. I’m home alone and too weak to drive to the ER. ”
“I ate dinner on 6/17/2020 Wednesday night around 8:45-9PM. I had the sauce wings without the sauce and the new French fries. Within a few hours I starting vomiting and then diarrhea. I have been unable eat or drink much of anything. My stomach is in severe pain and I... may have seek medical treatment. It’s been more than 24hrs, I am still not well and unable to eat or drink. ”
“Bought Welch's Passion Fruit juice from here. Noticed that I only get a bad stomach ache when I drink it. Two days later I decide to try it one more time to see if it's what's causing the ache. Ended up feeling bloated followed by a stomach ache and horrible... diarrhea later on that has been going on for 3 hours now. I feel nauseous too but I'm hoping I don't end up vomiting. ”
“Beyond Burgers I ate two beyond burgers last night and I woke up with my eyeballs hurting really bad and a really painful headache. I put in some eyedrops which kind of helped because my eyes were really dry but when I went into the bathroom my eyes were extremely... swollen. It’s been an hour since I woke up and I still have a bad headache, I feel really sick and nauseous, and my face is still really swollen. ”
“Stopped there for the first time excited to eat. Got 5 carne asada tacos to share between 2 adullts and a child. 4pm. Within an hour we were in digestive distress. Great pain, followed by diarrhea. 6 hours of distress so far. ”
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