Q. How do I get report details and the complainant contact information?
A. On our email alerts, you will receive a list of the recent reports for your jurisdiction. Clicking on the report title will give you access to full report details and contact information, as shown in the following example.
Q. Is possible to contact directly with the complainant?
A. Yes, we made aware our users during the entire reporting process that they can be contacted for public health for further investigations. In this way, once you get report details and contact information you are welcome to contact directly with complainants.
Q. How often I’m going to receive this?
A. Unless you asked to a different setting, our alerts are set to be sent daily. We consider that is a good frequency to keep you informed and your inbox clear. However, if we detect possible outbreak clusters we will reach out as soon as possible.
Q. Why the report doesn’t contain contact information?
A. We have a high opt in rate of users providing contact info as we urge them at several points during the reporting process that if they do not provide contact information it is not possible for county health to follow up. However, there are times that users do not opt in to be contacted and reports does not include such information, but it still contains valuable information to outbreak detection.
Q. What to do with reports with no contact info?
A. As previously stated, in cases with no contact information, typically there is not much that can be done regarding following up directly with the complainant, except possibly consider it as a data point if other reports come in for the location over the next day or two, or directly to your agency. This can be useful to detect clusters that can indicate a bigger problem or an illness outbreak.
Q. There are reports from previous months or even years, why is that?
A. This happen when users recently discovered the website through a reference on social media or the news and wanted to report something that has happened in the past.
Q. Why do I get reports out of my jurisdiction?
A. We do our best to create alerts only to the city, county or state you requested but still it is possible to get reports from a store located out of your jurisdiction. In those cases, please contact us to fix it as soon as possible.
Q. Why the report doesn’t contain any description?
A. We encourage users to be as descriptive as can be and to include pictures to their reports but there are a few people who choose not to share any more information than the store location and name. As previously mentioned, these reports are helpful when part of clusters that lead to outbreaks detection.
“Dole Cheddar Chipotle Salad. My son and I both ate the salad. We both tossed and turned all night with an upset stomach. This morning we still don’t feel well and feel nauseous. Purchased Saturday and ate it Sunday. My son ended up throwing up yesterday morning. My husband did... not eat it and was fine. That was the only thing eaten differently that day among us. ”
“We ordered 4 spicy chicken sandwiches and nothing else. We ate the sandwiches on the way to our home in Ouray. Early the next morning we all experienced the worst case of vomiting and diarrhea we have ever seen. We all were throwing up clear liquids that smelled like hydrogen... peroxide, there wasn't anything we could keep down. I believe that there was cleaning products in our chicken sandwiches that cause the intense reaction. ”
“The smoked Andouille chicken sausage. I sautéed the sausage with onion for 15mins and ate it last night and i woke up early this morning from a splitting pain in my stomach following my endless diarrhea and vomiting sessions. I’m the only one in my household that ate it thus... I’m the only one who got sick. I’m still feeling nauseous and sick plus urge to go to the bathroom. ”
“Kids ranger sirloin steak cooked med w/ sweet potato and rolls. Additionally, the complimentary b-day ice cream brownie dessert. In the middle of the night my daughter woke up puking violently. She is the only one who had the kids ranger sirloin. It was about six hours after eating it.... In addition, my dog had the leftover steak and experienced horrible diarrhea. My poor babies! I've retained the receipt in hopes it can be pinpointed ie. Dirty handling, kitchen or the beef. ”
“It caused constant vomiting within both of my children. It was the last item they had eaten and after a hospital visit and many test, it was diagnosed as food poisoning. It was a slow day and I believe their food was sitting out to long. ”
“On 8th January, my daughter had lunch with her colleagues. They ordered chicken rice. When she reached her offfice, she started to vomit. When she reached home, she vomitted 3 times and started having diarrhea. On the morning of 9th January,she vomitted and had diarrhea again before going to the... clinic. Also, 2 of her colleagues vomitted this morning. ”
“Grapes are all i ate Came home and bought a bunch of fruit and veggies to juice. While in store i ate a bunch of grapes...got home and ate more. Layed down to sleep and woke up feeling nauseaus and really dizzy....i kept p**ping (solid stool) .and after a few... hours i vommitted all the grapes i ate. Vomitt tasted sweet and had red grapskins so def had to be the grapes ”
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