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Cleanliness

Updated: December 2, 2021 7:11 AM
I bought a cheese and ham toastie and within a few hours I was feeling nauseous. I then started vomiting and had diarrhea

I did have concerns when I watched the lady cut my toastie in half after it came out of the oven. She used a... See More cutter which was soiled in previous sandwich fillings. I think a new cutter should be used or cleaned between different sandwiches. | Symptoms: Nausea, Diarrhea, Vomiting See Less
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My family of five has been here since 11/18. The vomiting and diarrhea hit 4/5 of us so far and has been going on for 36 hours straight. My four year old and seven year old along with myself got sick after eat at the buffet for... See More lunch 11/21. My 18 month old has had diarrhea since 11/20 and started vomiting this morning 11/23. I am pretty certain the baby is sick from swallowing water in the pool or bath. This is absolutely devastating to watch my kids so sick while we’re supposed to be on the trip of a lifetime. The staff doesn’t seem to understand or care because of the language barrier. All but one staff member (a manager) has dismissed our requests for bottled water and 7up. WHAT A NIGHTMARE!
The food at this place will honestly haunt me for months. Everything smells funny! The buffet is so unsanitary, don’t understand how they pass inspections with food sitting out for hours without being iced/chilled. I’ve never wanted a plain peanut butter and jelly sandwich so bad in my life! Can’t wait to go home. | Symptoms: Nausea, Diarrhea, Vomiting
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748


Works there for about 3 weeks and the GM and the business consultant very rude to me I did quit because of nobody matching the same energy as me and nobody cleaning they said they hadn't cleaned the bathrooms or underneath the ice machine does rat feces... See More everywhere in boxes and and nobody cares to clean it but me when I was there and I sent you some photos of some of the stuff I've seen and cleaned but I just think it's very disgusting that they even serve customers knowing that they have a rat-infested place they replaced it for planells on Tock and side business and rat feces everywhere and they still serve food they don't wipe when people come in as in covid laws are not meant they don't clean and sanitize anything they don't wear gloves See Less
1.0K


Didnt get sick because I walked out. I have eaten at its branches more than 2000 times, many people can corroborate that statement. In that time I am sure I have had a bad bowl but sometimes the spice of the lime and the chicken dont agree... See More with someones system but thats not food poisoning. I have a condition that I am allergic to a lot of seafood/fish and other items so I have experienced food poisoning more times than I would like in a lifetime. But my complaint to them is at this location. I walked in at 6:30pm and no one in the place and the worker continued to clean in front of me for 7 minutes before I asked if anyone was going to help me. He said when I am done cleaning which was like 1 minute later, then proceeded to want to serve my food with the same gloves and not wash his hands. Then I said you have to be kidding me and I asked for the manager and he replied he was the manager and so I walked out. I will be reporting this to the district manager for his area. See Less
4.0K


Report date: Oct 28, 2021
38. Insects, rodents, & animals not present
- comments: observed over 75 small, black flies in the following areas: flying around north side of prep area; on walls and ceiling on north side of prep area; on north wall of the dining... See More room, and in restrooms. Instructed must detail clean and sanitize all affected areas. Must contact pest control and minimize pest issue. Priority foundation violation 7-38-020(a). Citation issued.

44. Utensils, equipment & linens: properly stored, dried, & handled
- comments: observed heavily soiled utensils (plastic containers, etc. ) in front prep area. Must detail clean and sanitize all utensils.

49. Non-food/food contact surfaces clean
- comments: observed heavily soiled counters (north side) in front prep area. Observed pooliing liquid on counters. Must detail clean and sanitize area. Must keep clean and dry to prevent pest harborage. Must maintain same.

51. Plumbing installed; proper backflow devices
- comments: noted leak from main faucet of front beverage prep sink (hose attached to 1 of 2 sink faucets). Instructed to repair.

55. Physical facilities installed, maintained & clean
- comments: observed liquid and debris accumulating in large gaps between tiles in front prep area, near beverage prep area. Must detail clean and sanitize this area. Must fill gaps (grout) between tiles to prevent liquid pooling. Must keep floors clean and dry. Must make floors even, smooth and easily cleanable. Must maintain same. Observed dust accumulation on north wall of dining room and on walls of restrooms. Must detail clean. Must maintain same.

Source: chicago.gov
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Report date: Oct 28, 2021
1. Person in charge present, demonstrates knowledge, and performs duties
- comments: observed no person in charge with chicago food sanitation certificate. Instructed manager to designate person in charge during all hours of operation. Priority foundation

2. City of chicago food service... See More sanitation certificate
- comments: observed no chicago food sanitation manager on site or valid certificate posted when hamburgers(150. 1f) prepared and served. A certified manager must be on site and valid certificate posted at all times tcs food prepared and served. Priority foundation 7-38-012 citation issued.

10. Adequate handwashing sinks properly supplied and accessible
- comments: observed no hand washing signs at hand washing sinks in washrooms. Must provide hand washing signs at all hand washing sinks used by employees.

38. Insects, rodents, & animals not present
- comments: observed 1/4' gap on bottom corners of rear door. Instructed manager to seal all outer openings on door to prevent pest entry.

55. Physical facilities installed, maintained & clean
- comments: observed damaged baseboards along walls near rear door. Must repair/replace and maintain.

55. Physical facilities installed, maintained & clean
- comments: observed food debris and spills under cooking equipment, around grease recycling unit, along walls and all corners in drive thru, prep, storage, and dish washing areas. Instructed manager to clean and maintain.

Source: chicago.gov
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Report date: Oct 27, 2021
9. No bare hand contact with rte food or a pre-approved alternative procedure properly allowed
- comments: observed a food handling employee touching ready-to-eat food with their bare hands during preparation. Observed the food employee handling cooked sliced sausages at prep line... See More cooler with their bare hands. Instructed management that ready-to-eat foods cannot be handled with bare-hands. Priority violation 7-38-010, citation issued.

16. Food-contact surfaces: cleaned & sanitized
- comments: observed a slight debris accumulation encrusted on the interior of the ice machine. Must remove debris, detail clean inside ice machine/have serviced and maintain ice machine at all times.

22. Proper cold holding temperatures
- comments: found tcs foods at improper temperatures: leafy cut romaine lettuce at 61. 2f-62. 4f inside the 5 door prep line cooler at front prep area and cooked sliced sausages at 48. 2 f inside the pizza prep line cooler at rear prep area. Instructed manager, (tcs foods) must maintain cold holding temperature of 41. 0f or colder and hot holding temperature of 135 f or hotter at all times. Priority violation 7-38-005, citation issued.

33. Proper cooling methods used; adequate equipment for temperature control
- comments: found the front 5 door prep line cooler not maintaining proper temperature in use with tcs foods (with an air temperature of 62. 2 f). Instructed manager cold holding unit must maintain cold holding temperature of 41. 0f or colder at all times. Mentioned cooler is tagged 'held for inspection' at this time. Instructed not to use until repaired. See comments below. Priority violation 7-38-005, citation issued.

38. Insects, rodents, & animals not present
- comments: observed approximately 30 live small flies on the walls and ceiling in the rear dishwashing machine area and at bar area. Additional pest control service is needed to eliminate the pest activity. Priority foundation violation 7-38-020(a), citation issued.

47. Food & non-food contact surfaces cleanable, properly designed, constructed & used
- comments: observed a torn door gaskets inside of the 6 door prep line cooler. Instructed management to replace the torn door gaskets.

47. Food & non-food contact surfaces cleanable, properly designed, constructed & used
- comments: observed stained cutting board on top of the front prep cheesecake dessert cooler. Instructed to resurface or replace the cutting boards.

49. Non-food/food contact surfaces clean
- comments: instructed to detail clean interiors of bread warmer unit located at front prep area to remove dried-up food debris and bar guns and housings at bar area with syrup spillage.

55. Physical facilities installed, maintained & clean
- comments: instructed to detail clean the floor throughout the food prep areas especially under the cooking equipment and 3 compartment sink area. Clean the walls and ceiling of the front prep area.

56. Adequate ventilation & lighting; designated areas used
- comments: instructed to detail clean ceiling ventilation covers in food prep areas and bar area to remove accumulation of dust and maintain.

Source: chicago.gov
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10 years ago vomiting gi pain pretty sure it was arsenic or one of the workers huffing spray. Sour cream was rancid think someone spit on on it or they returned old food to my order. A number of possibiloties perhaps an opiate which I am deadly... See More allergic to. I will never go near the place again. They have had to many chances. Be careful where what time and where you eat. | Symptoms: Nausea, Vomiting See Less
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