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Cleanliness

Updated: September 20, 2022 1:07 AM
The FDA released a warning letter for The Royal Ice Cream Company Inc. located at 27 Warren St., Manchester, CT 06040-6534 on July 28, 2022.

During the inspection from January 19 through February 22, 2022, FDA investigators found serious violations of the Current Good Manufacturing Practice, Hazard... See More Analysis, and Risk-Based Preventive Controls for Human Food regulation (CGMP & PC rule). FDA collected environmental samples (i.e., swabs) from various areas in this processing facility. FDA laboratory analysis of the environmental swabs found the presence of Listeria monocytogenes (L. monocytogenes), a human pathogen, in this facility. FDA have determined that the RTE ice cream products manufactured in this facility were prepared, packed or held under insanitary conditions whereby they may have been rendered injurious to health.

The serious deviations found at the facility are:

- Hazard Analysis and Risk-Based Preventive Controls:
1- This facility manufactures ice cream products, RTE foods that are exposed to the environment prior to packaging, where they may be contaminated with environmental pathogens such as L. monocytogenes. The packaged ice cream products do not receive a lethal treatment or otherwise include a control measure (such as a formulation lethal to the pathogen) that would significantly minimize the pathogen. The detection of L. monocytogenes in finished products and reoccurring presence of L. monocytogenes in this facility are significant in that they demonstrate their sanitation procedures have been inadequate to effectively control pathogens in this facility to prevent contamination of food. Appropriate control of L. monocytogenes in a food processing environment requires knowledge of the unique characteristics of the organism and implementing the hygienic practices necessary to control this pathogen. Once L. monocytogenes is established in a production area, personnel or equipment can facilitate the pathogen’s movement and contamination of food-contact surfaces and finished product. It is essential to identify the areas of the food processing plant where this organism is able to survive, and to take such corrective actions as necessary to eradicate the organism by rendering these areas unable to support the survival and growth of the organism and prevent the organism from being re-established in such sites. Additionally, FDA has repeatedly detected Listeria innocua (L. innocua), a non-pathogenic Listeria species, in environmental samples collected from this firm during FDA inspections conducted in 2022, 2020, 2018, and 2017. The presence of Listeria species such as L. innocua suggests that conditions also are suitable for survival and/or growth of L. monocytogenes. Furthermore, in reviewing this facility’s environmental monitoring program, they have repeatedly found L. monocytogenes and Listeria spp. through their own testing from April 30, 2021, through January 19, 2022, from their RTE ice cream processing environment. During a regulatory meeting held with this firm on March 31, 2021, FDA communicated their concerns regarding operations of this firm, including deficiencies within their written food safety plan and environmental monitoring program.
2.- The sanitation controls did not ensure that this facility is maintained in a sanitary condition adequate to significantly minimize or prevent hazards such as environmental pathogens and biological hazards due to employee handling.
3.- They did not establish and implement adequate written verification procedures for environmental monitoring.

- Supply-Chain Program: Their written supply-chain program does not provide assurance that a hazard requiring a supply-chain-applied control has been significantly minimized or prevented.

- Current Good Manufacturing Practice:
1.- They did not conduct all food manufacturing, processing, packing, and holding under such conditions and controls as are necessary to minimize the potential for contamination of food.
2.- Their equipment and utensils were not designed and were not of such material and workmanship as to be adequately cleanable and were not maintained to protect against contamination

Source: fda.gov

About FDA Warning letters: "When FDA finds that a manufacturer has significantly violated FDA regulations, FDA notifies the manufacturer. This notification is often in the form of a Warning Letter. The Warning Letter identifies the violation, such as poor manufacturing practices, problems with claims for what a product can do, or incorrect directions for use. The letter also makes clear that the company must correct the problem and provides directions and a timeframe for the company to inform the FDA of its plans for correction."
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My food and or drink at this location was intentionally tampered with with some unknown chemical that cause burning of the flesh. Any food location with a chemical that harmful in the food prep area should be shut down immediately as it is a life threatening situation... See More for everyone. I will also be contacting the authorities as this was an intentional targeted act. See Less
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SH
S......8
Please keep all of us updated.
1 Reply 2 weeks ago
Went today for a burger etc staff was unkempt sniffly blowing nose at register. Girl was hunched over herself and looked sick. Im Still in bed with cramps from eating this food. In todays age i cant believe they let food workers continue like this serving the... See More public. It is a multimillion dollar corporation along with others and they just dont care, unproperly trained staff and dirty bathrooms and kitchens. | Symptoms: Diarrhea, Cramps See Less
2.3K


I'd like to start out by saying, if I could give them negative stars I would. My husband and I ordered online and paid for it online and went to pick it up and was ignored at the window. We attempted to go to the other window... See More where customers were getting served and they made us go back to the other window just to sit there for 20 mintues while we were still ignored and they helped other people who weren't even there before us at all. After sitting for that amount of time I knocked on the window and someone from the back, not even the guy up front who was ignoring us, came to see what we needed and then got us our cold food that had been sitting there. I also had a slushie which took another 5 minthes for some reason. My husband watched them grab a cup from a location we hadn't seen them grab a cup from this whole time sitting there just for my slushie. The food was terribly cold and terrible. I didn't drink the slushie and set it by my sink. And when we came to it this morning, there is black stuff all in it. They literally tried to poison me with whatever it was in the cup. I honestly cannot beleive that a person who works in a restaurant would do this to a paying customer. I did nothing wrong. And even if I did, there is no reason to try and poison someone. I worked in food for 16 years. I have had some of the worst people and never in my life have I ever tried to ruin or poison someone's food. This is unacceptable and horrendous. As a human who did this to someone, you should be ashamed of yourself. I'm so upset that someone would even do this to anyone and you do not deserve the right to make food for people. This entire location should be ashamed. | Symptoms: Other See Less
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18th June 2022, Smoked salmon from there- it had dye stains on the salmon I have contacted  them about this and there has not been any answer yet, after 1 MONTH | Symptoms: Diarrhea, Nausea, Vomiting See Less
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My daughter bought some potatoes and a matecado when she was in the middle of eating the ice cream there was a cockroach. It was my girl she tells her brother to buy her some potatoes and a macdonald butter, my son buys it for her that... See More at 10:20pm my girl starts eating the ice cream when she goes half a glass she feels something strange in her mouth more hard when she spits it was a cockroach, I started vomiting she was at 2:am vomiting and with a lot of stomach pain, I waited for her doctor to call her I advise me every step to watch and take care of my daughter to all this my son took the glass of ice cream to Macdonald what they went was to return the money but no staff called to ask if my daughter was fine, after that I call and make a claim, they tell me that I wanted the insurance people to contact me because I said yes, but they have been very indeligent | Symptoms: Vomiting, Stomach Pain See Less
810


I'm calling to report a food truck, they've got all the food out there, the sauces, the meat, they've got everything there with the dust. It's all there and it's very dirty. Also the same owner has another street stall a few blocks away, on the same... See More beach boulevard, and 15. It's really dirty there. He's got his top there, the whole earth falls to the flesh in the open air.
I ask you that the city doesn't turn into crap like Los Angeles.
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8.8K


We went to eat supper there last night and now this morning I have diarrhea. There was one staff member that I watched grab someone’s phone and pull up her socks with her gloves and then never change them when she was handling food. Disgusting. | Symptoms: Diarrhea See Less
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I ordered off DoorDash, as I was making my son his plate as I’m scooping the red beans and rice on his plate I noticed a black thing in the container, I single it out onto the fork I was using and it’s MICE feces in the... See More red beans and rice!! I am highly disgusted! Please do not eat at this place, for your safety and health!! I am calling the health department on Monday. Me and my kids and husband could’ve got extremely sick!! See Less
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Friday , seven in the evening on the twenty fifth of March twenty twenty two
I had there turkey and dressing. Numerous tables not cleaned up and some jack*s dusting the blades on the ceiling fan blades. Never again! | Symptoms: Nausea, Diarrhea See Less
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