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There has been an unusual surge of reports linked to the Hotel Xcaret in Quintana Roo, Mexico. As of June 26th, we have 11 reports citing 30 people. The majority of the reports claimed they needed medical assistance either on-site or after their trip. There have been confirmed cases of Salmonella.

Last updated: May 26, 2023

Hotel Xcaret

Was there for 9 days and had a great time. Woke up on my last day before my flight on 5/24/23 and felt a little off. Thought It was plane anxiety as my flight was in the evening. Tried to eat breakfast but couldnt. All day was... See More dizzy and out of it. Vomited before leaving for the airport. Zofran saved me on the flight but continued vomiting when i landed and all night. Accompanied with fever. 36 hours in still vomitting, diarrhea where I can’t sleep, and nausea | Symptoms: Nausea, Diarrhea, Vomiting, Fever, Dizziness See Less

My husband and I only ate at the resort and their 2 parks. Did not use any tap water other than shower. Day before symptoms- room service, cayuco, and Arenal for dinner. We both woke up through the night with severe diarrhea and nausea. This was the... See More morning we were leaving and had to push back our flight to the next day. | Symptoms: Nausea, Diarrhea, Vomiting See Less

What happened? Did you get a parasite or bacteria?
Reply 1 month ago
Did you have a parasite or bacteria?
Reply 1 month ago
We just got back 6 days ago and I am still having diahrrea
Reply 1 week ago
I believe I have food poisoning. Developed stomach cramps over night followed by diarrhea all day with a headache. I have been careful with water and have not used tap and use the bottle water for brushing teeth. Hoping for relief soon? | Symptoms: Diarrhea, Cramps, Headache See Less

We had the same experience 3 days ago too! 4 out of 8 in our group all got diarrhea and vomiting, then last night another person in our group and now this morning another. So in total, 6 out of 8 of us so far. The hotel takes zero accountability and it’s clear the in house doctor (who you have to pay $100 to even see), is working for the hotel (even though she says she doesn’t) because she was saying anything she could to deflect and say we did not get food poisoning (she said maybe we aren’t used to spicy or rich food, or that maybe we got it before we arrived and that it’s viral and a few other solutions). The doctor said the only way to test it would be to go to the hospital, which of course we did not want to do since we already had two days ruined by this. Beyond frustrated at this point.
1 Reply 3 months ago
Diarrhea started overnight after four days at the resort, came home with it continuing, went to dr and tested positive for Giardia; others in group also sick tested positive for E Coli. Stayed there Jan 31-Feb 7 | Symptoms: Diarrhea See Less

Had dinner at Arenal on Wednesday evening. The steak I ordered was most likely the culprit as the sides I had were vegetables and well cooked. I spent all day in bed on Thursday, with vomiting, diarrhea, dehydration, fatigue, and fever chills. The resort provided absolutely nothing... See More to help. This continued through Friday with some symptoms still on Saturday. Diarrhea is still bad, so I will be going to the doctor for medicine. | Symptoms: Nausea, Diarrhea, Vomiting, Fever, Dehydration, Chills, Fatigue See Less

We stayed there from Nov 13-18. On Nov. 15 (day 3), my boy friend started to feel sick with vomiting. On that day, we had lunch at Cantina VI.AI.PY, and dinner at Encanta. Potential suspects were smoked salmon from breakfast, insect toastada from lunch, and beef carpaccio... See More from dinner. Nov. 16 (day 4) he became very tired, with high fever and explosive diarrhea. We went to the doctor at the resort and got antibiotics and a bunch of other medications at our own expense. He barely ate/drink anything other than electrolytes, slices of white bread, and some white rice since. We paid top dollars to this luxury resort, but ended up being miserable. | Symptoms: Nausea, Diarrhea, Vomiting, Fever See Less

We are here now and experiencing the same exact thing. I’m so sorry you went through that.
Reply 6 months ago
Went to park fuego. Next day had sore throat. Following day throat was worse, lots of body chills. Slept wrapped like a burrito with socks on, two robes & blankets. | Symptoms: Chills, Sore Throat See Less

Joint pain Extreme fatigue Severe stomach pain Watery diarrhea Foul and painful gas Nausea No appetite. So far on my 5th day | Symptoms: Diarrhea, Nausea, Fatigue, Loss of Appetite, Stomach Pain, Gas See Less

We were there July 7-10, 2022 . My husband and I both had fevers for 3 days . Vomiting , severe headache with eye pressure and shortness of breath. We visited the hotel and parks of xcaret. And are still recovering we are not back to... See More health yet. Have a nagging cough and extreme dizziness. How can we all Connect we need to know what happened . | Symptoms: Nausea, Diarrhea, Vomiting, Fever, Headache, Dizziness, Cough, Shortness of Breath See Less

Last 30 days