My husband and I had this place booked since November and when I read all these reviews about food poisoning I freaked out. He called the hotel and asked what’s going on and they simply replied “we’re aware of the issue, it’s just the dairy and the seafood” my husband responded and asked if they are refunding people who are getting sick and they said “no, we have medical teams treating them” he was so mad so he cancelled our reservation and we had to rebook another hotel for double the price we paid for this one. So sorry you had to deal with that. You would think a new hotel that’s catering to adults for such a big price would REALLY cater and care about their customer service and food safety.
Food Safety Report: Hotel Riu Palace Kukulkan, Boulevard Kukulcan, Hotel Zone, Cancún, Quintana Roo, Mexico
My husband and I had this place booked since November and when I read all these reviews about food poisoning I freaked out. He called the hotel and asked what’s going on and they simply replied “we’re aware of the issue, it’s just the dairy and the seafood” my husband responded and asked if they are refunding people who are getting sick and they said “no, we have medical teams treating them” he was so mad so he cancelled our reservation and we had to rebook another hotel for double the price we paid for this one. So sorry you had to deal with that. You would think a new hotel that’s catering to adults for such a big price would REALLY cater and care about their customer service and food safety.