We were there November 9-16. My partner and I both got food poisoning from the room service on different days. The resort was aware when they saw me charge Imodium to the room after the first time, they called us- then did it again. I don't think this is unusual for this resort. I'm sorry you had a bad experience too!
Food Safety Report: Hotel Catalonia Grand Costa Mujeres, Carr. a Punta Sam, COASTAL ZONE, CONTINENTAL ZONE, Cancún, Quintana Roo, Mexico
We were there November 9-16. My partner and I both got food poisoning from the room service on different days. The resort was aware when they saw me charge Imodium to the room after the first time, they called us- then did it again. I don't think this is unusual for this resort. I'm sorry you had a bad experience too!