The portal features a direct messaging feature that allows public health and complainants to communicate securely. Should you require further contact details, you may send the complainant a direct message to request that information directly. This approach balances privacy & security with direct communication.
Yes, our users are informed during the reporting process that they may be contacted by public health for further investigation, and we strongly encourage users to respond to follow-up. Once the reports are available on the portal, you can contact the complainants using our messaging system.
There are many reasons, the main one being that people often report while they are actively ill. While individual reports may vary in detail, there is value in aggregating even those that are light on information. By analyzing multiple reports alongside our proprietary data, we can identify clusters and detect potential outbreaks. If you wish to filter out reports that lack detail, please contact us—this feature is available upon request.
We have improved our access options for convenience. Go to app.dinesafe.com and log in using your password or opt for a one-time password (OTP). If you encounter any login issues, our support team is available at support@dinesafe.org.
Some users provide detailed food histories, while others may not. We now offer a 72-hour food history feature upon request—simply reply to this email to enable it. Alternatively, you can follow up via the portal’s direct messaging functionality to request more details from the user.
As with any initial intake—whether via iwaspoisoned or direct to a health department—last meal bias can occur. This intake is the start of a conversation. We capture additional data points, such as symptom onset, where possible, to build a more complete picture when analyzing reports and identifying potential outbreaks.
Occasionally, users may not respond despite our encouragement to do so. If you experience this, you may try following up again or reach out to our support team for assistance.
Report data can be utilized for a variety of critical public health tasks, including, but not limited to:
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