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Why am I getting this email?
You filled out a report and opted into being contacted in case there was a follow-up. In this case, the company is monitoring reports and wants to contact you to know more about your case.
Is my email address or personal information exposed?
We protect the privacy of your email, name, and phone number - they are not exposed to the company while using our direct messaging service. Our system will route the messages and replies while maintaining your privacy.
Should I reply to them?
Yes, we recommend that you respond. It can help discover issues with their locations or products, improve their processes, and help to resolve your case.