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Real Water products - recalled due to potential non-viral hepatitis
March 24, 2021 8:00 PM
Company name: Real Water, Inc.
Brand name: Real Water
Product recalled: Water and Water Concentrate
Reason of the recall: Product may be linked to instances of non-viral hepatitis
FDA Recall date: March 24, 2021
Recall details: Real Water, Inc. of Mesa, AZ and Henderson, NV, has issued a voluntary recall of all sizes of its Real Water brand drinking water, because it may be linked to certain instances of non-viral hepatitis which were reported in or about November, 2020 in the Las Vegas, NV area. Symptoms of all types of hepatitis, including non-viral hepatitis, are similar and can include fever, fatigue, loss of appetite, nausea, vomiting, abdominal pain, dark urine, clay or gray-colored bowel movements, joint pain, yellow eyes, and jaundice. Those experiencing these symptoms should contact their doctor.
Recalled products include 1.5 liters, 1 liter, 500 ml and 1 gallon ready-to-drink bottles that were distributed throughout the United States by UNFI and KEHE to the natural channel of stores, as well as through direct distribution to various retail stores on a regional basis in the greater Las Vegas, NV area, Northern Arizona, Southern California, Tennessee, Georgia, Chicago, New York, Mississippi, and New Mexico. Real Water is also sold on Amazon.com.
In addition, 5-gallon home and office delivery bottles were distributed through direct delivery to homes and offices in the greater Las Vegas, NV area, central California coastal region (North of Los Angeles, CA and South from Santa Barbara, CA), and Phoenix, AZ. Also included in the recall are the 4 oz bottles of Real Water Concentrate, sold on the Firm’s website. The ready-to-drink bottles sold in retail stores have a blue rectangular bottle with “Real Alkalized Water” printed on the label. 5-Gallon home and office delivery bottles are blue with white labels.
Distributors have been notified of the recall and instructed to immediately remove recalled products from all store shelves, distribution, and other inventories to ensure they are no longer available for sale or consumption. Home and office delivery customers have also been instructed how to have products picked up.
The recall is the result of an investigation by the Southern Nevada Health District and the FDA after reported cases of non-viral hepatitis in or about November 2020 were suspected to be potentially linked to Real Water’s 5-gallon Home and Office Delivery. Real Water takes customer safety seriously and promptly issued this recall on March 17, 2021 after being notified of the investigation.
The company has ceased production and distribution of the product as the FDA and the company continue their investigations into the potential cause of the problem. Consumers who may have recalled products should discard it immediately and not drink it.
Customers of Real Water’s 5-gallon Home and Office Delivery should contact Real Water at the number or email below to have any remaining product picked up. Consumers who have purchased Real Water ready-to-drink bottles may return it to the place of purchase for refund. Consumers with questions, or to obtain a refund, may contact the company at 1-702-310-5437 on Monday through Saturday from 8 a.m. to 5 p.m. Pacific time or by email at firstname.lastname@example.org.
Check the full recall details on fda.gov
Recent Interesting Reports
March 23, 2021 12:23 PM
“I was eating there yesterday for my lunch and as I was eating it was a piece of copper metal inside my burrito I immediately became sick throwing up and my Stomach has not been right since. ”
March 23, 2021 5:27 AM
“Went to eat 3/20/2021 late at night between 10pm nd 12am we ordered rise and shine with 3 buttermilk pancakes, country fried steak the breakfast one nd biscuits and gravy with sausage and eggs with 3 blueberry pancakes and Jr's chicken strips with Fries, 2 orders if the food was taking long so when... it arrived we decided to take it to go we got home ate went to sleep the very next morning 3/21/2021 my 1 year old niece woke up an automatically threw up she continued to throw up the rest of the day the next day 3/23/2021 she had really running diarrhea, I also had diarrhea and stomach cramps an was vomiting also my brother in law who ate his meal the next morning he is also sick with diarrhea and vomiting ”
April 18, 2021 9:53 PM
“I had a crab meat enchilada and a basket of chips with salsa around 7:30 PM. Woke up around 4:30 AM with nausea, stomach pain, vomiting, and diarrhea. ”
April 6, 2021 6:56 PM
“Me and my husband got vomit many time about 10times and diarrhea as well after we ate lunch for baby ribs on 4/5/2021. ”
April 20, 2021 4:27 PM
“April 17th, Eating grilled chicken there. Ordered spicy chicken grilled sandwich, felt extremely tired and hot a few hours later, heart palpitations, vomiting the next day, and then constant diarrhea the day after ”
April 18, 2021 3:04 PM
“Starkist Tuna Ate tuna at 6 PM Friday. Experienced bloating and exhaustion. Saturday morning, awoke with extreme nausea, chills, rapid heart beat, diarrhea, slight fever (100.8), body aches, tight feeling in abdomen, head ache. Today, Sunday, most symptoms are gone. Except now BM was very pale and f... loating. Yuck.
April 5, 2021 3:12 PM
“Döner Plate and Döner ordered
Me and my colleague today diarrhea stomach cramps and nausea that will probably not be accidental. ”
April 13, 2021 9:39 PM
Campbell's Tomato Bisque Soup, Tops Friendly Markets, 2101 Elmwood Ave, Buffalo, NY 14207, United States
April 2, 2021 11:01 PM
“I ate a can of Campbell's Tomato Bisque soup I ate the soup with a grilled cheese sandwich. By the time I rinsed my bowl out and walked back to my room, my stomach started cramping and the diarrhea came on. My stomach is still cramping.
Within the hour ago ”
April 14, 2021 9:24 PM
“My husband bought a 1 quart bottle of Bowl & Basket (Their Brand) 2% Reduced Fat Milk on Saturday, April 3, 2021. On Easter morning, April 4, 2021, I used this milk with my Shredded Wheat, one banana and sugar. I became ill sometime that morning. I took two alka seltzer in a cup of water and felt a... little relief. Later that morning I started having diarrhea every several hours and so badly I was barely able to finish cooking Easter dinner. Needless to say, I kept running to the bathroom until there was nothing left in my colon. Late in the evening I was able to drink a cup of tea. I was unable to eat anything until Monday afternoon, April 5, 2021. I took photos of the milk bottle and could not find a date on the milk bottle. Instead there was a black mark on the front of the bottle. On Monday, April 3, 2021, I reported my experience to the FDA and there. After they verified my husband's purchase, they took my report by phone. Several days later I received a call from the plant that bottled the milk. I was supposed to send the milk to Readington Farms in a mailer they sent me. However, my husband bought another bottle of the same kind of milk from there today, April 14, 2021, and unlike the contaminated milk I drank, this one has a date on it. So now I am concerned as to what was in the contaminated milk. I decided not to send it to Readington Farms. I want to get it tested to find out what is in it. ”