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Resort Illness Outbreak: Diarrhea - Haven Riviera Cancún, Quintana Roo
3 years ago •reported by user-xrkvx949 • business
77569 Quintana Roo, Mexico
Arrived with 5 other people Wed 4/20. Ate lunch and dinner as a group. By Thursday evening I was extremely sick and had to leave the dinner table and find the nearest bathroom. I experienced liquid diarrhea for hours and hours. I had to stay in my room the room. The next day my husband got very sick. We had to call the doctor on site. He caught a fever of over 101 and had extreme diarrhea multiple times in an hour. That continued. We were not offered anything for fever. We had to pay for stomach meds which did nothing. It took about two hours to get electrolyte powder packets. The doctor confirmed it was food poisoning and the resort is aware. Multiple people at the resort had it which we discovered during taking our Covid test. Five out of the group of six that I was in came down with food poisoning. The resort has done absolutely nothing to assist adjust any bills and they hardly apologized (I received an email after I returned home to the United States because I kept contacting my butler). I was forced to pay charges that I was told I would not have to pay. This is not an isolated incident. It ,food poisoning is effecting many guests around the resort and the staff doesn’t care. | Symptoms: Diarrhea, Fever
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