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Food Safety Report - McDonald's, Springfield Missouri
2 years ago •reported by user-byng4947 • business
3250 East Chestnut Expressway, Springfield, 65804 Missouri, United States
On 12/11/2021 I decided to try food from this location again since it is close to home. This was in the evening a few hours before closing. I pulled up to the pick up window and spent about 8 mins. watching an employee standing on the soda station counter cleaning above the pick up window. I was not acknowledged, so I decided to take pictures. I notice that there was another person standing on the front counter cleaning over head screens. As I watched I notice a soda sitting a little off to the side underneath where the 1st person was cleaning. Out from the back came a unkept person who came up with a bag in her hand. As she spoke to the two employees that were standing on the counters still cleaning. I tapped on the window and bag lady open the window. I asked her if that soda was mine and she said,”yes!” I asked her to replace it due to the dust and dirt being brought down from the employee cleaning. I was refused. Instead of holding the line up or going in and dealing with the issue(it had already been a bad day), I took the soda and food. When I got home the food which was cold and yet over cooked was thrown out and the soda was poured down the drain. I did file a complaint with their corporate head office and when I received a conformation, I sent the pictures. The following day I received a return email saying that it did not go through. If COVID is SOO bad and contagious then why are employees instructed to wear their dirty shoes on the counters while cleaning over a customer’s order? I am sure this is an OSHA(no ladder used) violation and a health hazard.
18
They’re so short staffed, it’s not the employees fault, they’re just doing what they’re told
Do the right thing McDonalds & refund their money+