Report a food safety issue.

I am reporting
I want to:
Please fill in incident place

Add more

As seen in:

Did you also consume (in the past 7 days):

Skip

Get alerts for your case

Provide a contact email

Please provide email
No Thanks
Without your contact information it's not possible to follow up on your complaint. Please provide your email. Thank you 🙂

Protect friends & family

Provide a contact phone number

This makes it easier to follow up - especially if there is some urgency e.g. in a public health investigation. THANK YOU 👍
No Thanks

Add video or photo!

We Recommend video or photos of:
  1. The receipt
  2. The product
  3. The packaging
Add Photo/Video
Drop files here
No Thanks

Email or SMS a copy of report

Enter below to get emailed or SMS a copy of your report

Please provide email or phone
Please provide email or phone

Thanks for your report.

The report was
successfully sent!


Your report is queued - it may take up to 12 hours to process your report.

Report by

E. coli & Virus Outbreak - Hotel Xcaret, Playa del Carmen Quintana Roo

3 years ago reported by user-fbqh7679 business

Hotel Xcaret Arte, Playa del Carmen, Quintana Roo, Mexico

Playa del Carmen, 77710 Quintana Roo, Mexico

Honeymoon from the bathroom!

Checked in 3-10-22 and out 3-15-22
Spent 4 days of the 5 day trip miserably sick. Not getting out of bed for 36 hours.

We only ate and drank at the resort and the park tied to the resort.

When we got home we continued to not get better and went to the dr and were diagnosed with 2 types of Ecoli as well as norovirus and sapoviris.

I contacted the hotel and was told, I quote “post whatever you want on social media and travel pages. There is nothing we can or will do”

I have already seen reports of others experiencing this and I hope this helps couples and families in the future. This is not a honeymoon we will ever forget and never want to relive ever again! | Symptoms: Nausea, Diarrhea, Vomiting

#hotelxcaret #playadelcarmen #quintanaroo #mexico #honey

Recent Reports Near Me