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Playa Del Carmen, Quintana Roo, Mexico

Updated: March 11, 2023 1:24 AM
We arrived at the hotel on Feb. 25th. On the 27th we all ate at Encanta for dinner. That night we all went to bed right after and 4 of us all got sick with vomiting and diarrhea. (Some had body aches, one also got a uti,... See More some had fever.) Last night, March 2nd, everyone finally felt well enough to eat together again, and chino poblano. 1 person left and immediately started throwing up and vomiting that night and this morning another person did also. So in total 6 people out of 8 from our group have all gotten sick. You can expect minimal support from the hotel. Our concierge did get us some anti diarrhea pills and electrolytes (which we paid for), but only after we complained of her ignoring our pleas for help. Since she dropped those items off on the morning of the 28th, she’s not checked in on us once, even though we shared with her that the doctor we saw in the resort on the 1st, (who we also payed to see), prescribed us something they told us the concierge could help get for us, our concierge never even acknowledged or helped us with that! Thoroughly disappointed. I think they have stopped following the same cleanliness protocols they had during Covid. During Covid we came 3 times and never had any problems, so sad to see it go down hill so much :( | Symptoms: Diarrhea, Vomiting, Fever, Body Ache See Less

Suspected food poisoning. Symptoms: Diarrhea, Nausea, Vomiting, Chills, Headache
Suspected source: Bottled water provided by airport shuttle, room service guacamole, or stomach virus
Onset: 4 to 12 hours
Duration: 4 to 12 hours
Sick: A loved one
Additional information: no ice or unfiltered water consumed; happened on... See More date of arrival | Symptoms: Diarrhea, Nausea, Vomiting, Chills, Headache See Less

Suspected food poisoning. Symptoms: Diarrhea, Vomiting, other: Other
Suspected source: Not sure
Onset: 4 to 12 hours
Duration: 4 to 12 hours
Sick: 2 people
Additional information: Husband and I both started throwing up today. Husband had some diarrhea earlier. The need to vomit came on so... See More quickly, we both nearly didn't make it to the bathroom. I | Symptoms: Diarrhea, Vomiting See Less

I believe I have food poisoning. Developed stomach cramps over night followed by diarrhea all day with a headache. I have been careful with water and have not used tap and use the bottle water for brushing teeth. Hoping for relief soon? | Symptoms: Diarrhea, Cramps, Headache See Less

We had the same experience 3 days ago too! 4 out of 8 in our group all got diarrhea and vomiting, then last night another person in our group and now this morning another. So in total, 6 out of 8 of us so far. The hotel takes zero accountability and it’s clear the in house doctor (who you have to pay $100 to even see), is working for the hotel (even though she says she doesn’t) because she was saying anything she could to deflect and say we did not get food poisoning (she said maybe we aren’t used to spicy or rich food, or that maybe we got it before we arrived and that it’s viral and a few other solutions). The doctor said the only way to test it would be to go to the hospital, which of course we did not want to do since we already had two days ruined by this. Beyond frustrated at this point.
1 Reply 3 weeks ago
Diarrhea started overnight after four days at the resort, came home with it continuing, went to dr and tested positive for Giardia; others in group also sick tested positive for E Coli. Stayed there Jan 31-Feb 7 | Symptoms: Diarrhea See Less

Started February 7th,2023. We noticed that there was a bad sewage smell in the air in many areas of the resort. The water in our room smelled heavily of sulfur and chlorine like they flooded the water to try to kill off bacteria. Our eyes were red... See More and irritated from showering. Upon entering the buffets there we noticed the yogurt, meats ,cheeses, fruit bowls etc were not on ice on left out all morning/afternoon. The birds and monkeys were seen eating off the buffet as well.
February 8th , I became violently Ill with fever, diarrhea, vomiting, every 30 mins for 24 hrs. I was weak and unable to eat or drink more than a few sips of bottled water that were were forced to buy from the hotel store for $9 u.s. per bottle. We didn't trust their source. My wife spread the news and nearly 30 to 40% said they were sick as well. February 10th my wife became violently ill the same. Our friends at the resort who took Dukerol before coming finally succumbed to the illness on February 11th. People were screaming in the lobby about their illness as well. One man from California told of his family wedding party of 40 who had been there 3 days and had 7 already sick and gone to town to get antibiotics etc I told the manager that there was something seriously wrong with their water system and he said yes and that they had a ruptured sewer pipe. So many people on the social media sites about this hotel complaining of the same for the last few months as well.
Horrible place with horrible hygiene. Glad to be home, not completely healed and hope there's no lasting side effects. | Symptoms: Nausea, Diarrhea, Vomiting, Fever, Weakness
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Well I went to get up in the morning but I felt really sick, I think one of the drain Parts burst That have been people who have been saying that the dream part has posted so much of drunk some dirty water | Symptoms: Vomiting See Less

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