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Hotel Xcaret Arte, Playa del Carmen, Quintana Roo, Mexico
Latest report: March 3, 2023 8:06 AM
ZQ
Diarrhea, Vomiting, Fever, Body Ache
3 weeks ago
We arrived at the hotel on Feb. 25th. On the 27th we all ate at Encanta for dinner. That night we all went to bed right after and 4 of us all got sick with vomiting and diarrhea. (Some had body aches, one also got a uti,... See More some had fever.) Last night, March 2nd, everyone finally felt well enough to eat together again, and chino poblano. 1 person left and immediately started throwing up and vomiting that night and this morning another person did also. So in total 6 people out of 8 from our group have all gotten sick. You can expect minimal support from the hotel. Our concierge did get us some anti diarrhea pills and electrolytes (which we paid for), but only after we complained of her ignoring our pleas for help. Since she dropped those items off on the morning of the 28th, she’s not checked in on us once, even though we shared with her that the doctor we saw in the resort on the 1st, (who we also payed to see), prescribed us something they told us the concierge could help get for us, our concierge never even acknowledged or helped us with that! Thoroughly disappointed. I think they have stopped following the same cleanliness protocols they had during Covid. During Covid we came 3 times and never had any problems, so sad to see it go down hill so much :( | Symptoms: Diarrhea, Vomiting, Fever, Body Ache See Less
377
MA
Diarrhea, Cramps, Headache
3 weeks ago
I believe I have food poisoning. Developed stomach cramps over night followed by diarrhea all day with a headache. I have been careful with water and have not used tap and use the bottle water for brushing teeth. Hoping for relief soon? | Symptoms: Diarrhea, Cramps, Headache See Less
378
MO
m..........g
We had the same experience 3 days ago too! 4 out of 8 in our group all got diarrhea and vomiting, then last night another person in our group and now this morning another. So in total, 6 out of 8 of us so far. The hotel takes zero accountability and it’s clear the in house doctor (who you have to pay $100 to even see), is working for the hotel (even though she says she doesn’t) because she was saying anything she could to deflect and say we did not get food poisoning (she said maybe we aren’t used to spicy or rich food, or that maybe we got it before we arrived and that it’s viral and a few other solutions). The doctor said the only way to test it would be to go to the hospital, which of course we did not want to do since we already had two days ruined by this. Beyond frustrated at this point.
GB
Diarrhea, Nausea, Vomiting
1 month ago
Wednesday, January 25, Not sure, but think, Fish tacos from here the night before. | Symptoms: Diarrhea, Nausea, Vomiting See Less
377
RC
Diarrhea, Nausea
2 months ago
Sometime in past 2 days at hotel
Possibly steak or fish | Symptoms: Diarrhea, Nausea See Less
377
WX
Nausea, Diarrhea, Vomiting, Fever, Dehydration, Chills, Fatigue
3 months ago
Had dinner at Arenal on Wednesday evening. The steak I ordered was most likely the culprit as the sides I had were vegetables and well cooked. I spent all day in bed on Thursday, with vomiting, diarrhea, dehydration, fatigue, and fever chills. The resort provided absolutely nothing... See More to help. This continued through Friday with some symptoms still on Saturday. Diarrhea is still bad, so I will be going to the doctor for medicine. | Symptoms: Nausea, Diarrhea, Vomiting, Fever, Dehydration, Chills, Fatigue See Less
377
LH
Nausea, Diarrhea, Vomiting, Fever
4 months ago
We stayed there from Nov 13-18. On Nov. 15 (day 3), my boy friend started to feel sick with vomiting. On that day, we had lunch at Cantina VI.AI.PY, and dinner at Encanta. Potential suspects were smoked salmon from breakfast, insect toastada from lunch, and beef carpaccio... See More from dinner. Nov. 16 (day 4) he became very tired, with high fever and explosive diarrhea. We went to the doctor at the resort and got antibiotics and a bunch of other medications at our own expense. He barely ate/drink anything other than electrolytes, slices of white bread, and some white rice since. We paid top dollars to this luxury resort, but ended up being miserable. | Symptoms: Nausea, Diarrhea, Vomiting, Fever See Less
379
PB
anonymous8063
We are here now and experiencing the same exact thing. I’m so sorry you went through that.
MI
Diarrhea, Nausea, Fatigue, Loss of Appetite, Stomach Pain, Gas
6 months ago
Joint pain Extreme fatigue Severe stomach pain Watery diarrhea Foul and painful gas Nausea No appetite. So far on my 5th day | Symptoms: Diarrhea, Nausea, Fatigue, Loss of Appetite, Stomach Pain, Gas See Less
377
WY
Diarrhea, Fever
8 months ago
Wife and I visited for six days and had a fantastic time, but left Mexico with 8+ days of tummy issues and still counting. Fortunately, the bad symptoms and 102.3 fever didn’t come on until after we were home, but we’ve been on antibiotics for a few days now after seeing our primary care doctor. | Symptoms: Diarrhea, Fever See Less
377
VK
Nausea, Diarrhea, Vomiting
11 months ago
Honeymoon from the bathroom!
Checked in 3-10-22 and out 3-15-22
Spent 4 days of the 5 day trip miserably sick. Not getting out of bed for 36 hours.
We only ate and drank at the resort and the park tied to the resort.
When we got home... See More we continued to not get better and went to the dr and were diagnosed with 2 types of Ecoli as well as norovirus and sapoviris.
I contacted the hotel and was told, I quote “post whatever you want on social media and travel pages. There is nothing we can or will do”
I have already seen reports of others experiencing this and I hope this helps couples and families in the future. This is not a honeymoon we will ever forget and never want to relive ever again! | Symptoms: Nausea, Diarrhea, Vomiting See Less
378
RI
Nausea, Diarrhea, Vomiting
11 months ago
I had my dinner at two restaurants from Xcaret Arte, tahxido and arenal. My and boyfriend is vomiting, also has serious diarrhea and feel so weak. We had tuna sashimi, raw scallops , the hotel doesn’t care about us at all, no one answer my phone , looks like they won’t find out until we died | Symptoms: Nausea, Diarrhea, Vomiting See Less
378
CO
CO
c............n
WE WERE THERE MARCH 10-15 AND EXPERIENCED THE SAME THING, CAME BACK AND DIEGNOSED WITH 2 FORMS OF ECOLI AND NOROVIRUS, I HAHVE A FILE CLAIMED WITH THE RESORT BUT HAVE NOT HEARD BACK.
CO
Related Reports
Yesterday, | Symptoms: Vomiting See Less
The FSIS announced the recall of approximately 3,436 pounds of boneless beef chuck product by Elkhorn Valley Packing because it may be contaminated with Shiga toxin-producing E. coli (STEC) O103. This product was shipped to distributors, federal establishments, retail locations, and wholesale locations, which includes hotels, restaurants,... See More and institutions, in Connecticut, Illinois, Indiana, Maryland, Massachusetts, Michigan, New Jersey, New York and Pennsylvania. There have been no confirmed reports of adverse reactions due to the consumption of this product.
The recalled product is:
- Various weights corrugated boxes containing “Elkhorn Valley Pride Angus Beef 61226 BEEF CHUCK 2PC BNLS; Packed on 2/16/23.” The complete list of serial numbers and box count numbers for the boneless beef chuck product that are subject to recall can be found in the image below.
The product subject to recall was packed on Feb. 16, 2023 and bears the Establishment number “EST. M-19549” inside the USDA mark of inspection.
The recall was initiated when FSIS testing of ground beef derived from the product revealed a positive result for STEC O103. STEC O103 can cause diarrhea (often bloody) and vomiting, typically appearing 2-8 days (average of 3-4 days) after consumption. Most people recover within a week, but, rarely, some develop a more severe infection. Hemolytic uremic syndrome (HUS), a type of kidney failure, is uncommon but can occur in people of any age, particularly young children, older adults, and those with weakened immune systems.
Consumers are advised not to use or further distribute the product, and to throw it away or return it to the place of purchase. To ensure the product is cooked to a temperature high enough to kill harmful bacteria, a food thermometer should be used to measure the internal temperature.
In case you are experiencing E. coli symptoms such as watery diarrhea (often bloody), vomiting; stomach cramps; and mild fever, it is important to report it. It can help to detect & resolve outbreaks early and prevent others from being harmed, and it enables better surveillance. If symptoms persist, seek medical care.
Source: fsis.usda.gov See Less
1
Nuba Food and Beverage is recalling Nuba Carob (drink) due to the potential presence of dangerous bacteria: Clostridium botulinum. This product has been sold in Ontario.
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Food contaminated with Clostridium botulinum toxin may not look or smell spoiled but can still make you sick. Symptoms in adults can include facial paralysis or loss of facial expression, unreactive or fixed pupils, difficulty swallowing, drooping eyelids, blurred or double vision, difficulty speaking, including slurred speech, and a change in sound of voice, including hoarseness. Symptoms of foodborne botulism in children can include difficulty swallowing, slurred speech, generalized weakness and paralysis. In all cases, botulism does not cause a fever. In severe cases of illness, people may die.
In case you experienced Botulism symptoms such as diarrhea, nausea, vomiting, and stomach pain, report it now. It can help to detect & resolve outbreaks early and prevent others from being harmed, and it enables better surveillance. If symptoms persist, seek medical care.
If you are experiencing symptoms after eating this product it is important to report it. It can help to detect & resolve outbreaks early and prevent others from being harmed, and it enables better surveillance. If symptoms persist seek medical attention.
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Symptoms: Nausea, Diarrhea
Penland Dining Hall, South 5th Street, Waco, TX, USA
18 hours ago
Suspected food poisoning. Symptoms: Diarrhea, Nausea, Vomiting, Fever, Stomach Pain, Cramps, Chills, Headache
Suspected source: Shrimp Alfredo
Onset: 4 to 12 hours
Duration: Several days
Sick: Not sure | Symptoms: Diarrhea, Nausea, Vomiting, Fever, Stomach Pain, Cramps, Chills, Headache See Less
Symptoms: Nausea, Vomiting
377
Suspected food poisoning. Symptoms: Diarrhea, Nausea, Vomiting, Chills, Headache
Suspected source: Bottled water provided by airport shuttle, room service guacamole, or stomach virus
Onset: 4 to 12 hours
Duration: 4 to 12 hours
Sick: A loved one
Additional information: no ice or unfiltered water consumed; happened on... See More date of arrival | Symptoms: Diarrhea, Nausea, Vomiting, Chills, Headache See Less
377
Suspected food poisoning. Symptoms: Diarrhea, Vomiting, other: Other
Suspected source: Not sure
Onset: 4 to 12 hours
Duration: 4 to 12 hours
Sick: 2 people
Additional information: Husband and I both started throwing up today. Husband had some diarrhea earlier. The need to vomit came on so... See More quickly, we both nearly didn't make it to the bathroom. I | Symptoms: Diarrhea, Vomiting See Less
74
Symptoms: Nausea, Diarrhea, Vomiting
Our overall experience at this resort was good and the food always tasted great. The day before we were scheduled to leave my wife became violently ill and had to be taken to the hospital. While she was at the hospital my daughter started vomiting. An hour... See More later I became sick. So 3 out of 4 of us were sick. We found out that at least 5 other people at the resort were sick after eating at the same restaurant. | Symptoms: Nausea, Diarrhea, Vomiting See Less
1
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