Report a food safety issue.

I am reporting
I want to:
Please fill in incident place

Add more

As seen in:

Did you also consume (in the past 7 days):

Skip

Get alerts for your case

Provide a contact email

Please provide email
No Thanks
Without your contact information it's not possible to follow up on your complaint. Please provide your email. Thank you 🙂

Protect friends & family

Provide a contact phone number

This makes it easier to follow up - especially if there is some urgency e.g. in a public health investigation. THANK YOU 👍
No Thanks

Add video or photo!

We Recommend video or photos of:
  1. The receipt
  2. The product
  3. The packaging
Add Photo/Video
Drop files here
No Thanks

Email or SMS a copy of report

Enter below to get emailed or SMS a copy of your report

Please provide email or phone
Please provide email or phone

Thanks for your report.

The report was
successfully sent!


Your report is queued - it may take up to 12 hours to process your report.

Report by

Hotel Food Illness Claim - Hotel Xcaret, Playa del Carmen Quintana Roo

3 years ago reported by user-nvbkr199 business

Hotel Xcaret Mexico, Av. Solidaridad, Playa del Carmen, Quintana Roo, Mexico

2 Avenida Solidaridad, Playa del Carmen, 77710 Quintana Roo, Mexico

Arrived July 3rd 2022 and started developing symptoms on July 5th. Nauseous, feeling dizzy, stomach cramps and a fever. When we mentioned the symptoms to a staff member he replied “people drink and eat too much and it is part of being on vacation. I worked in Las Vegas and have seen this daily’. So was our fault for getting food poisoning from this super expensive hotel that claims to be so hygienic and concerned about health! Will never come here again. | Symptoms: Nausea, Vomiting, Fever, Cramps, Gas, Dizziness

#hotelxcaret #playadelcarmen #quintanaroo #mexico #ro-tel

user-qqyj1647

My husband had the same symptoms. We were at Hotel Xcaret from June 19th-June 26th. My husband was diagnosed with extremely low potassium and also salmonella poisoning. He is just now starting to feel better. The hotel isn’t acknowledging anybody’s claims about being sick.

user-vfyz1179

We were there days apart . I also have dizziness that will not go away. Extremely high fevers .

user-vfyz1179

We were there July 7-10, 2022 . My husband and I both had fevers for 3 days . Vomiting , severe headache with eye pressure and shortness of breath. We visited the hotel and parks of xcaret. And are still recovering we are not back to health yet. Have a nagging cough and extreme dizziness. How can we all Connect we need to know what happened .

Recent Reports Near Me