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Food Safety Report: Grand Bávaro Princess, Punta Cana, Dominican Republic.
3 years ago •reported by user-vpdc3654 • business
Punta Cana, 23000 La Altagracia, Dominican Republic
Stayed with the family for 10 days in the family part. Location and facilities are nice. Rooms are not huge but okay for family of 4. Not much place to store clothes.Avoid however going in the weekend, because huge groups from DR enter the hotel and the hotel has no capacity to deal with that. I guess hotel needs the cash and do whatever it takes. And when it comes to food, drinks, transportation it is whoever pushes most goes first, no lines. We ended up waiting for whatever was left, things running out quickly. No glasses, no cutlery, nothing. When complaining about this, staff from guest service insulted me of discrimination and became aggressive, also telling me the hotel was only half full. This guy is not worth a job in guest services, wrong attitude from the first second. If half full would avoid the high season!
Hotel has various restaurants, apart from the teppanyaki we found it just average, and for some reason all got stomach problems. Frappuccino was our favorite. For a la carte you normally have to wait and we noticed some people got special treatment ( for whatever reason) which was annoying also.
My take: hotel 4 stars, food 2 stars and no stars during the weekend. | Symptoms: Stomach Pain
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