1700 South Orange Blossom Trail,
Apopka,
32703
Florida,
United States
The case involves myself my husband and my daughter(Sara) I made tater tots for dinner my husband immediately said that his did not taste right. They had a funny taste to them. At that time I told him mine were fine I had experience any issues with mine, Just after saying that I've been into one that had a very bad taste to it I had five maybe six at that point that had tasted off to me as my husband described We stopped eating them at that time My daughter came in we asked her how hers were if they tasted funny she said they did but she just ate them anyway .
At that point all three of us discovered that there was something wrong with them I went back and I smelled the bag and the bag did not smell right it smelled wrong There was something wrong My daughter and I experienced mild stomach discomfort and nause as well as some issues with our throat. It felt tight restricted with difficulty in swallowing.
My husband as well had discomfort in his stomach and then nausea. I did contact the Kraft Heinz company responsible for the manufacturing They initially offered me $30 in coupons which I declined one because I do not use coupons because I cannot enter stores at this time. All of my groceries come through deliveries.
I also informed them that I was not going to be satisfied with that and I wanted to know what my family had ingested I asked them if they could test it and tell me what was in it and they said yes so I sent the product back to them and they prepared mailer through UPS that they furnished I waited nearly a month and made several phone calls for updates only to find out on February 17th 2027 I spoke with Larry in escalations who stated they were not able to tell me what my family ingested due to the compromised state of the sample and I quote him on that.
I do not understand what I mean by compromised state I sent it immediately through UPS with a tracking number of 1 ZXXXXX 9XXXXX3 I had the open case number with Kraft Heinz company of 8XX-XXX-X5n The Kraft Heinz company received the sample on January 18th of 2022. It was picked up on January the 12th of 2022 by UPS.
I made several follow-up calls one on January the 27th 2022 again on February the 8th 2022 I called again on February the 15th which they claimed they had tried to contact me and I found that to be incorrect because no messages were left and didn't know missed calls were on my phone. I contacted them again on February the 17th 2022 where I spoke with Larry and escalations and was told about the compromise to state of the sample At that point I was offered $90 which is not acceptable to members of my family were affected by this product The company cannot tell me what my family ingested even though I did send the sample back to them I have not been furnished a copy of the report and their findings. I have not even received and I'm sorry. I have found this whole experience to be very unprofessional and very unbecoming of such a well-known company.
I would like to hear their next offer in this matter to see if it would be acceptable.
I tested positive for E-Coli in my latest blood work and Urine, I believe I contracted it from there product. That is why I have had bloody loose stools stomach cramping. My Labs were off in Jan 2022 and now I have another infection as well/ | Symptoms: Diarrhea, Nausea, Cramps, Bloody Stool
