Toddler Illness Claim Ignored - Chick-Fil-A, Houston Texas

303 Memorial City Way, Houston, 77024 Texas, United States

I am a mother seeking justice after my toddler suffered a violent foodborne illness at Chick-fil-A. After submitting a formal claim with clear documentation, I was met with silence, delay, and finally a voicemail “denial” after more than 50 days. No apology. No written findings. No resolution. This could happen to any family. The public deserves to know how corporations and their insurers treat the families they claim to serve.


Dear Sedgwick Claims Management,

Chick-fil-A Corporate Risk & Claims Division,

Arch Insurance Executive Claims Division,

Media & Public Health Advocates,

Legal Escalation Notice: This letter is being shared with regulators, press, and counsel.

I am writing to formally file a complaint regarding the mishandling of my daughter’s foodborne illness claim related to an incident at Chick-fil-A Memorial City Mall (Houston, TX) on June 4, 2025.

Shortly after consuming food at this location, my toddler became violently ill, experiencing uncontrollable vomiting, fatigue, and loss of appetite. Pediatric care was required. We immediately reported the incident to Chick-fil-A’s third-party claims administrator, Sedgwick, and submitted all required documentation:

 • Medical timelines and pediatric visit
 • Photo and symptom documentation
 • Purchase receipt and timestamps
 • Voicemail transcript
 • Email correspondence

I am escalating this incident because Sedgwick’s response to this incident has been legally and ethically unacceptable:

 • I received no written denial, only a vague voicemail — more than 50 days after the incident. This is a violation of Texas Insurance Code §542.056–.058.
 • No written extension request was submitted, as required to legally delay beyond the 15-day review period.
 • I was not notified of any attempt made to review mall surveillance, gather employee statements, or investigate patterns of prior complaints.
 • I independently identified two other foodborne illness complaints at this same location in the past 90 days, including one confirmed on IWasPoisoned.com (July 2025) and a public Yelp review.

This Is About a Child’s Safety

To this day, no one from Sedgwick or Chick-fil-A has contacted me to ask how my daughter is doing.

There has been:

 • No accountability
 • No written explanation
 • No resolution

This is not just about compensation. This is about:

 • Negligent claims processing involving a minor
 • Failure to investigate food safety at a public establishment
 • Total silence where compassion and responsibility were required

Legal Requirements Ignored

1. Voicemail ≠ Legal Denial

Texas law requires a written explanation, including:

 • Reason for denial
 • Name of reviewer
 • Date of decision
 • Summary of investigative process

Sedgwick provided none of this.

2. 50+ Day Delay = Statutory Violation

Under Texas Insurance Code §542.056–.058, claims must be accepted or denied within:

 • 15 business days (standard)
 • 45 days (only with a written extension)

Sedgwick missed both deadlines without justification.

Medical Accuracy Matters

According to the CDC, toxin-based foodborne illnesses including Staphylococcus aureus and Bacillus cereus can cause symptoms within 30–90 minutes, especially in children. Small children are high-risk due to lower body weight and weaker immunity.

Failure to account for this timeline undermines the legitimacy of the investigation.

We were left to comfort her through days of weakness, dehydration, and fear — while trying to understand why a major company like Chick-fil-A, and its insurer, would treat a child’s suffering like a minor inconvenience.

This isn’t just about policy deadlines or insurance codes. It’s about a little girl who cried out in pain. It’s about a mother waking up throughout the night, checking her daughter’s breathing, afraid this might get worse.

I’m speaking up because no child should suffer silently and no mother should have to fight this hard just to be heard.

We submitted every document you asked for. A timeline. Photos. Receipts. Medical details. Still, there has been no resolution, and even worse no compassion.

As a mother, the thought is beyond stress it’s unfathomable. This lasted for days. I watched my vibrant toddler become so weak from sleeplessness, dehydration and constant vomiting that she was no longer herself. She was scared. And so was I. Foodborne illness in children isn’t always “mild.” It can be deadly. And the trauma it causes doesn’t vanish once the vomiting stops. My daughter hasn’t been the same around food since. And I haven’t slept the same since that night.

Evidence Portfolio (Available Upon Request)

 • Pediatric visit records
 • Voicemail transcript from Sedgwick
 • Timeline of illness and symptom photos
 • Purchase receipt from Chick-fil-A
 • Public complaints from other customers
 • Full email record of follow-ups
 • Personal testimony regarding continued trauma and food aversion

Regulatory Complaints Underway

I am submitting formal complaints to the following agencies:

 • Texas Department of Insurance (TDI)
 • Texas Attorney General – Consumer Protection Division
 • Texas DSHS – Foodborne Illness Division
 • Houston Health Department
 • FDA – Center for Food Safety and Applied Nutrition
 • USDA – FSIS
 • Federal Trade Commission – Deceptive Practices
 • Better Business Bureau – Sedgwick & Chick-fil-A & Arch
 • IWasPoisoned.com
 • ConsumerAffairs.com

Media & Public Escalation

This letter is being copied to local and national media outlets. If Sedgwick and Chick-fil-A do not take appropriate action, I will pursue public, legal, and reputational accountability through every available channel.

This is no longer a private matter. It is now a matter of child safety, corporate responsibility, and public health transparency.

A Resolution Is Still Possible

If your organization is willing to resolve this matter in good faith, I am open to settlement discussion that includes:

 • Medical-related costs
 • Emotional harm to my child
 • Loss of sleep, peace, and normalcy
 • Negligent mishandling of the claim process

But if this voicemail denial stands as final, I will not accept it quietly.

My daughter’s voice deserves to be heard and I will ensure it is.