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Cockroach Found in Meal - Delta Airlines, Honolulu Hawaii
3 years ago •reported by user-hdfd5978 • business
300 Rodgers Boulevard, Honolulu, 96819 Hawaii, United States
12/27 on In the flight. Cockroach in the food tray Dear Sir/Madam,I am writing this email as a disgusted customer of your airline. I was traveling with my family and friends on the Delta DL305 flight from Honolulu to New York (JFK) today (12/28/22) and we had a really bad experience which I would like to bring to your attention. We discovered a bug, which looks like a cockroach, in our food tray (see attached photo & video). We were halfway through eating our food and we discovered this.
I immediately brought this to the attention of the flight attendant and the flight leader. They weren't apologetic at all and were just questioning us about how can the cockroach survive in a hot meal, where we can clearly see that it could have come from the salad or the food tray. Either way, it's a really disgusting experience and we were nice enough not to create a scene or notify the rest of the passengers.
After we got off the plane, I was met by a delta representative (attached ID) who took all the details and said that they will report the issue. I didn't get a report # or any other details for reference. I followed up with the flight attendants getting off the plane for her name and she said that she is not allowed to disclose her or her leader's name.
Overall I am really frustrated and unhappy about the way this situation was handled. Discovering this during a 9 hour flight didn't sit well with our group, as most of them have had their meals. It was a really traumatic experience and I would really want Delta to handle this more maturely. Please get back to me on how I can be compensated for this and I hate to say that we are not considering traveling on Delta anymore.
Looking forward to hearing from you soon.
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