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6 Sick at Resort Stay - Hotel Xcaret Arte, Playa del Carmen Quintana Roo
2 years ago •reported by user-gcjpj787 • business
Playa del Carmen, 77710 Quintana Roo, Mexico
We arrived at the hotel on Feb. 25th. On the 27th we all ate at Encanta for dinner. That night we all went to bed right after and 4 of us all got sick with vomiting and diarrhea. (Some had body aches, one also got a uti, some had fever.) Last night, March 2nd, everyone finally felt well enough to eat together again, and chino poblano. 1 person left and immediately started throwing up and vomiting that night and this morning another person did also. So in total 6 people out of 8 from our group have all gotten sick. You can expect minimal support from the hotel. Our concierge did get us some anti diarrhea pills and electrolytes (which we paid for), but only after we complained of her ignoring our pleas for help. Since she dropped those items off on the morning of the 28th, she’s not checked in on us once, even though we shared with her that the doctor we saw in the resort on the 1st, (who we also payed to see), prescribed us something they told us the concierge could help get for us, our concierge never even acknowledged or helped us with that! Thoroughly disappointed. I think they have stopped following the same cleanliness protocols they had during Covid. During Covid we came 3 times and never had any problems, so sad to see it go down hill so much :( | Symptoms: Diarrhea, Vomiting, Fever, Body Ache
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