I am reporting:
Please select at least one of the options
Please fill in incident place
Did you also consume (in the past 7 days):
Get alerts for your case
Provide a contact email
Please provide email or phone
Without your contact information it's not possible to follow up on your complaint. Please provide your email. Thank you 🙂
Please accept our Terms & Conditions
Protect friends & family
Provide a contact phone number
This makes it easier to follow up - especially if there is some urgency e.g. in a public health investigation. THANK YOU 👍
Add video or photo!
We Recommend video or photos of:
  1. The receipt
  2. The product
  3. The packaging
Add Photo/Video
Email or SMS a copy of report
Enter below to get emailed or SMS a copy of your report
Please provide email or phone
Please provide email or phone
Thanks for your report.
Get location based notifications

Your report is queued - it may take up to 12 hours for your report to be processed.

Report by
Please provide location
Please provide location
Please provide report title
Please provide details
Please accept our Terms & Conditions
Get alerts and updates for your case! Your contact information is not shown on the website.

This information is not shown on the website. We can notify you of updates, and may contact you for more information to help resolve or follow up on your issue.

Please provide email or phone
Thank you for your report!


Visit our learn pages for more helpful information or, email us:

Goodbye! and best wishes in your recovery

All Inclusive

Updated: September 11, 2023 5:05 PM
Diarrhea, nausea, stomach ache, night sweats starting after 1st day of stay till present (4 days). | Symptoms: Nausea, Diarrhea, Night Sweats, Stomach Pain See Less

Food poisoning from room service with jerk chicken wrap on Monday night. We got here Saturday. Been in hell and in bed for 4 days, our entire vacation ruined. My son also got sick eating same but not as severe as mine. My daughter also now... See More sick. They could care less. They refuse to provide me the nurse and drs report until I pay, then it’s my job to get my money back from the resort. This is unacceptable. | Symptoms: Nausea, Diarrhea, Vomiting, Chills See Less

We ate from buffet outside at resorts, which was a beef nacho taco. It was four of us , it was about 30-40 minutes after the taco. We all had abdominal cramps, bourgeois bowel sounds then diarrhea. All four of us was running back and forth to... See More bathroom. This happened on Thursday of our trip and was sick the rest of our visit there. | Symptoms: Nausea, Diarrhea, Cramps See Less

Did the resort do anything for you?
Reply 2 weeks ago
August 31, 2023, We had 4 in our traveling group including me. We all ate at the same places together. On 8/31/2023 around 4:30 we ate at the Sundeck and had the beef nachos. About an hour later I begin having stomach cramps and diarrhea. By bedtime... See More I felt nauseated, had bone pain, diarrhea constantly and I was freezing. I had sweats while I sleeping, my clothes were damp. Friday morning when I woke up, I was freezing. I stayed in bed all day Friday 9/1/2023. I could not eat, only drank a glass of orange juice for breakfast. Drink water all throughout the day to prevent dehydration. I was so weak I could barely walk. Checked out Saturday morning around 6 am. Still sick and weak with a fever. Slept on the flights home and on the drive home. Still not able to eat or drink because of nausea and diarrhea. I took Imodium that Saturday morning so I could fly home without bathroom brakes every 20-30 minutes. Made it home Saturday night and I’m still sick. Nausea diarrhea chills fever stomach cramps bone aches and no appetite. Sunday morning still sick. All the symptoms still here!!!! Monday (9/4/3023) morning still not able to consume a meal, just bites. Fever is gone but now I have a pea size fever blister on my bottom lip. I’m scheduled to return to work tomorrow however I’m still weak and not eating. Checked my weight this morning because I knew I had lost weight. I went to Jamaica weighing 176. This morning I weighed 169.4. I am really upset and disappointed about this trip. I will return to Jamaica but maybe not at the Moon Palace. Word of advice. If you go😳, DO NOT EAT THE BEEF NACHOS!!!! 🤮. They taste good but you will regret it almost instantly. | Symptoms: Nausea, Diarrhea, Fever, Cramps, Dehydration, Chills See Less

Suspected food poisoning. Symptoms: Diarrhea, Fever, Stomach Pain
Suspected source: Not sure
Onset: Right away
Duration: Several days
Sick: 2 people | Symptoms: Diarrhea, Fever, Stomach Pain See Less

8/17/23 to 8/21/23 at the Royalton Punta Cana Resort. Majority of my family returned home with diarrhea that began a day or two before departure. No diagnoses yet, but sure feels like food poisoning. Drinking water served with meals? Fish? Flies? Poor sanitation? Poor pool hygiene or... See More poor general hygiene? I first felt the chills and aches after leaving the pool one afternoon. That same day I ate from a burger bar with toppings left out for who knows long without proper chilling. I had a fresh coconut at the poolside. And I ate what became my normal breakfast there of fried eggs and toast (seemed the safest choice in the buffet). That night my family had a fish dinner on the beach and that seemed to be the nail in the coffin because I suffered from watery diarrhea all night. My partner also has an unexplained rash on his stomach. I wish I had definitive answers on how these symptoms came to be, but I just know that I have never ever felt this way before and have no choice but to link it to my 5 day stay at this resort. | Symptoms: Nausea, Diarrhea, Chills, Body Ache See Less

Ate last night at the hibachi restaurant and then ordered a pepperoni pizza with no cheese through room service. I woke up at 4 am feing nauseous by 6 am I was vomiting profusely three times with diarrhea. I've been at the resort since Monday and I... See More haven't left or eaten food outside of the resort. I paid for an excursion and I don't know if I'll be able to make it today. This has never happened before. | Symptoms: Nausea, Diarrhea, Vomiting See Less

Last 30 days