Report a food safety issue. Protect others!

I am reporting
Please fill in incident place

As seen in:

Did you also consume (in the past 7 days):

Skip

Get alerts for your case

Provide a contact email

Please provide email or phone
No Thanks
Without your contact information it's not possible to follow up on your complaint. Please provide your email. Thank you 🙂

Protect friends & family

Provide a contact phone number

This makes it easier to follow up - especially if there is some urgency e.g. in a public health investigation. THANK YOU 👍
No Thanks

Add video or photo!

We Recommend video or photos of:
  1. The receipt
  2. The product
  3. The packaging
Add Photo/Video
No Thanks

Email or SMS a copy of report

Enter below to get emailed or SMS a copy of your report

Please provide email or phone
Please provide email or phone

Thanks for your report.

The report was
successfully sent!

The data is checked by a moderator, we will notify you in the mail as soon as it is ready.

Report by

Q

Hotel Xcaret Arte, Playa del Carmen, Quintana Roo, Mexico

2 months ago reported by user-qcyyr788 details

Only ate at restaurant Arenal inside hotel xcaret arte on Sunday, today is day 2 of both of us experiencing diarrhea, vomiting, dehydration. The dinner shrimp entree tasted funny, and was very mushy so we didn't finish it, believe likely bad shrimp improperly stored.  | Symptoms: Nausea, Diarrhea, Vomiting, Dehydration

#hotel #hotelxcaret #playadelcarmen #quintanaroo #mx #shrimp

C

Hotel Xcaret Arte, Playa del Carmen, Quintana Roo, Mexico

9 months ago reported by user-cmfgw966

Suspected food poisoning. Symptoms: Diarrhea, Nausea, Fever, Stomach Pain, Cramps, Chills, Headache
Suspected source: Buffet
Onset: 1 to 2 days
Duration: Several days
Sick: Me
Additional information: All food handlers did not wear gloves and transferred food from the containers to the buffet displays and arranged it … See More

#hotelxcaret #foodsafetyissue #cleanliness #playadelcarmen #quintanaroo #mx

N

Hotel Xcaret Arte, Playa del Carmen, Quintana Roo, Mexico

1 year ago reported by user-nhhjb525 details

My husband and I only ate at the resort and their 2 parks. Did not use any tap water other than shower. Day before symptoms- room service, cayuco, and Arenal for dinner. We both woke up through the night with severe diarrhea and nausea. This was the … See More

#hotelxcaret #playadelcarmen #quintanaroo #mx

V

Hotel Xcaret Arte, Playa del Carmen, Quintana Roo, Mexico

1 year ago reported by user-vhmxw872 details

I believe I have food poisoning. Developed stomach cramps over night followed by diarrhea all day with a headache. I have been careful with water and have not used tap and use the bottle water for brushing teeth. Hoping for relief soon?  | Symptoms: Diarrhea, Cramps, Headache

#hotelxcaret #playadelcarmen #quintanaroo #mx

Last 30 days