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Pizza, Wings, Stomach Pain - Domino's Pizza, Maidstone England
7 years ago •reported by user-yghcm518 • business
Hermitage Lane, Maidstone, ME16 9NZ England, United Kingdom
I ordered a Pizza (Half & Half Meteor & Pepperoni) Potato Wedges Garlic Pizza Bread 7x Franks Hot Wings Cookies & 3x BBQ Dips on the 14th September at 2052 from your Barming Maidstone store for myself and my wife. The order arrived at 2115 and we ate it straight away. At around 2140 my wife rushed to the toilet with bad stomach cramps and diarrhoea. She told me she was in terrible pain and didnt feel well. I also the started to get stomach cramps but no diarrhoea. We ate the same food apart from the chicken wings which my wife just had. She did say at the time that the pizza meat didnt smell right but didnt think anything of it. She continued to go to and through the toilet so I decided to try and contact the store with no success. After not being able to reach the store I decided to use the contact form online to raise my complaint. I received a prompt response at 2258 asking me to complete a questionnaire which I did. I then received a letter in the post dated the 19th September to say my complaint had been investigated but that you were not willing to do anything further. I was offered 50% off my next order of 15 or more which I found very insulting.On the 23rd September I emailed a response to this letter to state that I did not agree with the findings and that I was insulted by the offer. I asked that the response be re-considered as I was not even offered a refund let alone compensation for the experience and inconvenience. I asked for a response within seven working days but have not had any response. I have made it clear that I will approach the media and publish my story on social media to warn others of the fact they may get food poisoning eating at dominos Barming. I will also put posters up around the store to highlight the risk. I am appalled by the service received from such a big company and will not settle until I have a satisfactory outcome. | Symptoms: Diarrhea, Nausea, Cramps
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