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    Frozen food can cause food poisoning, most commonly via Listeria, a pathogen that can survive freezing. In July 2021 a Listeria outbreak related to frozen fully cooked chicken caused three hospitalizations and one death.

    Last updated: February 24, 2024

    Product: Frozen Food

    Report date: Feb 20, 2024
    23. Proper date marking and disposition
    - comments: observed ready-to-eat,(tcs foods) held for more than 24 hours in kitchen cooler (soups and beef) not date marked to indicate the date in which the foods must be consumed or discarded. Management instructed to... See More date mark all ready-to-eat, (tcs foods) held more than 24 hours. Priority foundation violation 7-38-005,citation issued.

    39. Contamination prevented during food preparation, storage & display
    - comments: observed stock food items stored on the floor near the ice maker. Instructed manager to properly store and protect food items from contamination while stored by elevating at least 6 inches from the floor on raised shelving units and maintain.

    40. Personal cleanliness
    - comments: observed manager with no hair restraint in the food prep area. Instructed manager to provide and maintain while in the food prep area.

    44. Utensils, equipment & linens: properly stored, dried, & handled
    - comments: instructed to properly store and invert kitchenware pots/pans stored on kitchen storage racks to prevent contamination before use and maintain.

    47. Food & non-food contact surfaces cleanable, properly designed, constructed & used
    - comments: observed cutting boards in the kitchen prep area covered with deep grooves and dark stains. Instructed to repair or replace and maintain to smooth and easily cleanable surfaces.

    47. Food & non-food contact surfaces cleanable, properly designed, constructed & used
    - comments: observed frozen foods stored in plastic grocery bags inside of the kitchen freezer. Instructed to use only food grade storage bags or containers and maintain.

    55. Physical facilities installed, maintained & clean
    - comments: observed dirty floors around the hot water heater in the kitchen prep area with excessive dried-up food debris spillage. Instructed to clean floors in detail and maintain.

    56. Adequate ventilation & lighting; designated areas used
    - comments: instructed to remove accumulation of dusts on the ceiling ventilation covers in washrooms and maintain.

    Source: chicago.gov
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    1.6K


    Report date: Feb 15, 2024
    35. Approved thawing methods used
    - comments: observed 4 boxes and packages of frozen tcs foods such as: chicken wings, pork tips, pork tails, package fish sitting in at room temperature in the shopping aisles near the meat/seafood prep area. Instructed manager... See More that leaving frozen foods in ambient air temperature is not applicable. Manager instructed employees to out all product into cold holding units.

    36. Thermometers provided & accurate
    - comments: observed no probe stem thermometer for taking food temperatures. Must provide. Priority foundation 7-38-005, citation issued

    38. Insects, rodents, & animals not present
    - comments: observed pest infestation. Approximately over 1,000 mice droppings throughout the facility. The following areas were observed with mice droppings on the floor:in the inside of the walk-in cooler with produce stored inside, front service area by the entrance, in the box disposal/ packaging area, surrounding the aquariums with live fish across the meat/seafood prep area, under the food prep tables in the meat/seafood prep area, in the mop sink area, outside the toilet rooms, near the green picking area in the shopping area, the electrical closet at the front, in the office, behind cold holding units in the shopping aisle, and under the pallets in the basement, behind the front service counter, and in the shopping aisles espcially where the pummeto, fruits, and vegetables are stored. The following surfaces were observed with mice droppings: on the pallets in the basement, on the shelving units in the shopping aisle especially where the dried mushrooms are stored, on the slicer and the table where the slicer is stored in the meat/sea food prep area, on the ledge of the wall near the green picking area, and on the boxes in the storage area where the portable gas stove is stored, the lower interior of the cold holding unit near the toilet rooms, in the shelving units behind the front service counter. Instructed to eliminate pest activity, clean, sanitize affected areas and recommended contacting pest control for a service. Priority violation 7-38-020(a), citation issued

    39. Contamination prevented during food preparation, storage & display
    - comments: observed dried food items such as dried pork, fish, and mollusks stored throughout the shopping ares in the facility in open containers. Instructed put all food items in containers that are smooth and easily cleanable and able to close and prevent contamination from customers.

    48. Warewashing facilities: installed, maintained & used; test strips
    - comments: observed the facility missing three sink stoppers for the three compartment sink. Instructed to provide adequate sink stoppers and maintain.

    49. Non-food/food contact surfaces clean
    - comments: observed build up of scales on the splash guard and on top of the three compartment sink. Also, the display cold holding units in the shopping with build up of food debris on the inside of the equipment. Instructed to clean and maintain saidequiment.

    51. Plumbing installed; proper backflow devices
    - comments: observed a leak at the pipe under the washing compartment of the three compartment sink. Water profusely leaking into a bucket. Instructed to repair and maintain.

    54. Garbage & refuse properly disposed; facilities maintained
    - comments: observed outside garbage lids completely missing on both receptacles. Instructed to provide and maintain dumpster lids, to prevent rodent harborage. Priority foundation 7-38-020(b) citation issued.

    55. Physical facilities installed, maintained & clean
    - comments: observed the floors thoughout the facility not maintain, especially in the walk-in cooler near the meat/seafood prep area which had fresh and old animal blood. Also, must elevate all items off the floors throughout the facility. Instructed to clean and maintain.

    55. Physical facilities installed, maintained & clean
    - comments: observed standing water in the basement. Instructed to remove standing water and maintain.

    56. Adequate ventilation & lighting; designated areas used
    - comments: observed blown out light bulb above the staircase going into the basement and throughout the basement. Instructed to replace all blown out light bulbs in the mentioned area.

    Source: chicago.gov
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    1.6K


    Report date: Feb 5, 2024
    10. Adequate handwashing sinks properly supplied and accessible
    - comments: 5-202. 12 (b-d) : observed no cold running water at hand sink in prep area must repair and maintain

    37. Food properly labeled; original container
    - comments: 3-302. 12 : must label... See More food storage containers (shakers,squeeze bottles)when food is not in original package.

    38. Insects, rodents, & animals not present
    - comments: 6-202. 15 : observed a gap along bottom of front door must make tight fitting.

    47. Food & non-food contact surfaces cleanable, properly designed, constructed & used
    - comments: 4-101. 19 : observed crates used for food storage in rear storage area must eliminate and provide adequate shelving units. Observed missing vanity door in toilet room must repair or replace.

    49. Non-food/food contact surfaces clean
    - comments: 4-601. 11(c) : must clean dust build up from service counter shelving units. Must clean debris build up from meat slicer,prep table,vanity in toilet room. Must defrost and clean ice build up and spill from frozen food and ice cream freezers.

    51. Plumbing installed; proper backflow devices
    - comments: observed an existing hand washing sink in front prep area has been removed from the wall and disconnected from all plumbing and is setting on floor in rear prep area while tcs foods are being prepared,handled and served instructed to discontinue selling food and re-install hand sink. (priority 7-38-030(c)(citation issued)

    53. Toilet facilities: properly constructed, supplied, & cleaned
    - comments: 6-501. 18 : must clean debris build up from toilet and hand sink in toilet room.

    54. Garbage & refuse properly disposed; facilities maintained
    - comments: 5-501. 113(a) : observed boxes used for trash must provide adequate garbage cans for trash disposal.

    54. Garbage & refuse properly disposed; facilities maintained
    - comments: 5-501. 115 : observed outside garbage enclosure and rear yard with trash and articles on ground (crates and plastic bottles)must clean and maintain the area.

    55. Physical facilities installed, maintained & clean
    - comments: 6-201. 13 : must repair or replace damaged wall in between dish washing area and front prep area and loose and missing wall bases in prep & dish washing area,broken floor tiles in front prep area

    57. All food employees have food handler training
    - comments: 2-102. 13 : observed no food handlers training for employees must provide and maintain

    Source: chicago.gov
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    368


    Frozen Food, P.F Changs Chicken Dumplings
    Made a chicken stiry fry dish for dinner and prepared the P.F Chang chicken dumplings as a side dish. Only my daughter and I ate them. Both if us hours later experienced diarrhea. | Symptoms: Diarrhea See Less
    1.0K


    Report date: Jan 12, 2024
    45. Single-use/single-service articles: properly stored & used
    - comments: observed unwrapped single-use spoons and forks stored in a cardboard box. Management instructed to properly store single-use utensils.

    47. Food & non-food contact surfaces cleanable, properly designed, constructed & used
    - comments: observed... See More plastic grocery bags being used to store frozen foods in the walk-in freezer. Management instructed to use only food-grade storage bags or containers.

    47. Food & non-food contact surfaces cleanable, properly designed, constructed & used
    - comments: replace the torn door gasket inside of the right door of the 4-door prep cooler.

    49. Non-food/food contact surfaces clean
    - comments: clean the interior and exterior of the deep fryers, rolling storage rack near the back door, food storage containers, steam table, prep tables, wire and stainless steel storage shelves, and microwave.

    54. Garbage & refuse properly disposed; facilities maintained
    - comments: clean the exterior of the outside grease storage container.

    55. Physical facilities installed, maintained & clean
    - comments: clean the grease on the walls of the food prep area.

    56. Adequate ventilation & lighting; designated areas used
    - comments: clean the grease on the ventilation hood and filters above the cooking equipment.

    57. All food employees have food handler training
    - comments: observed expired food handler certificates for most of the food handlers. Management instructed that all food handling employees must show valid proof of training.

    58. Allergen training as required
    - comments: no allergen training on site for city of chicago food manager certificates posted. Instructed to provide for all city of chicago food service managers and maintain.

    60. Previous core violation corrected
    - comments: previous core violations from report #2575107 on 4/28/23 not corrected: 49 - observed excessive build-up of grime and food debris on interior doors and shelving of all cold-holding units. Instructed person in charge to clean and maintain. 55 - observed excessive build-up of food debris and grime on the kitchen floor as well as floors in the walk-in cooler and freezer. Instructed person in charge to clean and maintain. Priority foundation violation 7-42-090. Citation issued.

    Source: chicago.gov
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    1.6K


    Suspected food poisoning. Symptoms: Diarrhea, Nausea, Stomach Pain
    Suspected source: Frozen food that smelled off
    Onset: 12 to 24 hours
    Duration: Less than 4 hours
    Sick: Me
    Additional information: Frozen meal: Mason Dixie buttermilk biscuit sandwich | Symptoms: Diarrhea, Nausea, Stomach Pain See Less
    241


    Went to Sam's club in Cookeville Tennessee and purchased Orange Chicken in box from frozen food section.Eat it for dinner and next day,woke up with diarrhea,cramping, nausea,bloating, vomiting and no feeling well. | Symptoms: Nausea, Diarrhea, Vomiting, Bloating, Cramps See Less
    61


    Food in coolers is being put in passed the spoiled time and frozen food as well. Upper management is aware but the new manager has no idea what the hell she has to do to keep the store safe. Lots of expired items damaged out. Rat droppings... See More on the floor. Roaches active in warmer weather. Break room used as stock room. Funky smell. It's a awful environment with no respect to food safety or customers See Less
    400


    Yesterday A Banquet Chicken Fried Beef Steak frozen dinner.. I bought a 2nd Banquet dinner there but I feel that eating it would might be a risk to my health so I'm going to return it, hopefully for a refund.

    I returned the un-eaten Banquet meal along... See More with several other frozen food items to the Dollar Tree where purchased. Since they don't do cash back, I received a credit which I used to purchase other (not frozen) items. The manager needed to approve the exchange and actually apologized for the bad experience. | Symptoms: Diarrhea, Nausea See Less
    714


    FDA announced the recall of 600 lbs of Southern Belle Seafood Crabmeat Stuffing by Shaw's Southern Belle Frozen Foods, Inc. because a piece of brittle plastic was found in it. This was distributed domestically in the U.S.

    The recalled product is:
    - Southern Belle Seafood Crabmeat Stuffing,... See More Packed: 2/25 lb. Bag, Net Weight: 50 lb. (22.68 kg), Use By: 08/23/2023. Use By: 08/23/2023 Lot # 042504

    This recall was initiated on 8/14/2023 and its status is ongoing. Do not consume, sell, or distribute the recalled product.

    In case you experienced harm from extraneous materials, it is important to report it. It can help to detect & resolve issues and prevent others from being harmed, and it enables better surveillance.

    Source: accessdata.fda.gov
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    304


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