7402 East McDowell Road,
Scottsdale,
85257
Arizona,
United States
My girlfriend and I had fiesta burrito on December 21st at 12:43 am in the morning. We both had not eaten anything all day so I choose to get some Mexican food for the both of us. I ordered 2 California burritos and 1 green chili pork burrito. We woke up around 10:30 am on December 21st and my stomach felt really sour. I was hit with the urge of wanting to diarrhea and when I used the restroom I was pooping nothing but liquid. It was like I was peeing out of my a-hole. Several times in a 30 - 40 minute time period, I had to use the restroom 5 times. This time instead of pooping water, it was tiny poops and they were hard to push out. I was sweating while having constipation and diarrhea at the same time. But everytime I finished using the bathroom and went to sat down in the living room to watch tv, I always got an urge to diarrhea again but again, I was constipated and nothing but tiny poops came out. After the 5th time in a row, of having the urge of diarrhea and using the restroom, I had to go do some errands and when I was driving on the way back home, after finishing all my errands, I was on the highway and I threw up all over myself. I rolled the window down and threw up more out of the window, while on the highway. I got puke all over my shirt, pants, shoes and I also had puke all over my back passenger window, behind the driver. That's when I talked with my girlfriend and she said she was also having a sour feeling in her stomach and was having diarrhea too. That's when I knew I had food poison. I puked once again in my bathroom sink and I had diarrhea twice and I was fed up. Around 12:30 pm, the both of us went over to fiesta burrito told them I went there earlier this morning, ate there food, and got food poisoning. I still have my receipt and I would like a refund. The worker over the speaker told me to come to the window. Just a side note, I never go back to a restaurant for a refund ever. Even if they messed up my order, to me at least, it's not a big deal or time to go back and complain. But I felt really sick and the fact I threw up while driving on the highway just did it for me. It's actually my first time going back to a restaurant to complain but from working in restaurants and fast food places, I knew this was wrong. When I went to the window, the employee asked me what was wrong. I explained to her that I had their food earlier and when I woke up this morning I got food poisoning. She asked me "well how do you know if it's from us? It could of been from anything you ate" I told her that's the only thing I ate all day. She then said " how do we know if you actually have food poisoning" I told her I have diarrhea and if you can look, I have throw up all over my back window from throwing up on the highway. The employee looks at my back window and ask if I had a receipt and I handed her the receipt and she said one second. I sat there and just watched her talk to a couple employees in front of the window. She starts pointing at me, laughing, telling the other employees something that I can't hear. After 20 seconds of pointing at me and laughing with the other employees, she turns around and looks at me and noticed I was still looking at her and she stops pointing and stops laughing. She opens the window and asked me " well maybe you just can't handle Mexican food and it upset your stomach" I then told her I eat Mexican food all the time and even had the same items at other Mexican restaurants and never had this happened. She then squints and smiles and says one second. And closes the window. I'm still looking at them thru the window and I just see other employees coming up to the window and just stare at me. Several just walked up took a glance and walked back to the back. While other employees walked up and just stared at me. All with ugly looks. They only refunded me 2 burritos and told me if I ever come back next time, and this happens again. To bring the burritos I order with me. Which doesn't make any sense at all. If I didn't eat the food, I wouldn't have gotten food poisoning to begin with. It was really bad customer service. The lady was rude and had a bad attitude towards me and I was chill the whole time during this situation. I used to go to school near the area and I like their food back then after school, never had any problems from them. But that was 4 years ago. 4 years later, having it for the first time in a long time, I ended up with food poisoning, being stuck in the bathroom, throwing up, having a sour feeling stuck in my stomach and the back of my throat, and extremely bad customer service, I'm personally not coming back to this location. I was going to go to filiburtos but thought fiesta burrito would be better quality. But boy was I wrong | Síntomas: Diarrea, Náusea, Vómitos, Estreñimiento
