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June 29, 2021 11:55 AM
“6/26/21, Ate at the Japanese restaurant Saturday evening. Had several things off the menu including sushi and shrimp wonton. I know, what was i thinking. This was around 6pm. Finished dinner and went out till around 11 pm. Woke up at 3am with severe cramps and severe... explosive diarrhea. Got back to bed and could not stop shivering for about 15 minutes no matter how many blankets i got under. Around 830 am i woke up and said to my wife something is terribly wrong. I cant move. Every joint and muscle in my body was screaming with pain. She helped me to the hot tub where i stayed for over an hour. I remained in bed that day with diarrhea stomach pains and chills accompanied with body aches and pains. Made it to dinner that evening between diarrhea episodes only because i wanted to see the michael jackson tribute that evening. After that right back to the bathroom then bed. Multiple episodes through the night. Monday travel day. Made it home thankfully after using facilities at both airports and the plane. Ugh. Monday evening continued with the diarrhea but only to add now it has traces of blood. Wonderful. As i right this only went twice overnight but tuesdays morning bout was alot of blood.
All in all nice resort and entertainment.
Be smart, dont eat shellfish or seafood in a foreign country that you know doesn’t have the ability to keep it from getting contaminated. Gonna go see if my toilet can take another punch now. Hopefully less blood. Wish me luck ”
May 18, 2021 1:50 PM
“To remain consistent. I have written several reviews about the Owner and her complete disregard for health and safety protocols. I have also posted, and asked others to post on social media apps such as Instagram or Facebook about this problem because I do not believe either... the moral issue and the fundamental health care concern here has been solved. This is what happened.
I am absolutely astonished with the Owner's behaviour. I ordered sushi for dinner (Sunday, May 16th, 2021), never ever having a problem with them before; however, I spent over an hour in my bathroom and laying on my tiles because I couldn't stop vomiting seaweed and pieces of fish. NOT ONLY was the phone call to the restaurant brushed off (she tried to hang up on me as fast as possible as if my concern had no significance) but then the OWNER called me and asked me that 1) she heard I had an upset stomach... an upset stomach and Nausea/Fever/Vomitting/Abdominal Cramps and Physical fatigue are two completely different stories. In addition, I have already been in contact with my HIV Specialist and Senior Doctor at St. Pauls Hospital,
I asked him what his take on these symptoms were, and he said it is definitely exactly what it sounds like: food poisoning. 2) the Chef yelled profanities through the phone ("Why don't you f**king stop!") and they pretended like nothing happened... not sure, was I suppose to stop puking or what was that getting at... and then proceeded to act like that didn’t happen. 3) SHE TOLD ME IT WAS SOMETHING ELSE. Yes, it is absolutely logical that the banana and a protein shake this morning account for smells of rotten fish (not to mention the literal, physical pieces of it..), again, remaining incapable or perhaps just choosing to be ignorant of the health standards which restaurants require. LASTY, they brushed it off as if it was not a problem, didn't make a report, and told me to bring a doctors note..(which as aforementioned I have already discussed with my doctor and if I absolutely need to get it, just to prove her utter ignorance then I will).
I've worked in hospitality for 14 years (Famoso Neapolitan Pizza, Earls, S+L Bar, etc.), and NEVER in my life have I mistreated any single person who gave our business it's business.
I called them and said I have never had a problem with them before (I have always enjoyed their food with no reprucissions). Those were the first words out of my mouth. I was / am still sick and I had nothing to say except the fact their food got me sick, so thank you to the Owner for disregarding this as something less that significant. It's crazy how fast social media can spread knowledge of the type of place they represent. Clearly an unethical and as well unhealthy one, and also how I was educated about where to report this necessary concern.
This Japanese Restaurant and it's leadership represnt a clear ignorance toward business ownership: she attempts to diminish a health problem as if it's nothing, AND that it had nothing to do with what was quite obviously her food. I am absolutely appalled with this type of behaviour especially from someone who claims some position of authority and ownership. I called them to inform them that maybe, that just maybe, they might want to check their food; however, instead of listening to what I had to say, they attempted to convolute my story, and manipulated it in a sense where they could avoid complete responsibility (as I typed that my stomach is quite literally cramping hard.. aftermath of food poisoning)
She represents all what is wrong with business ownership. By her ignoring the 1 individual that was affected, she stated that the betterment, health, and wellbeing of others are not important enough to acknowledge, and then shamefully attempts to justify how it was not her responsibility, when my vomit said / smelled otherwise...
I'm less pissed off about the food poisoning at this point and significantly more pissed off with the lack of ownership when it comes to her Food Primary Business.
Thank you for reading my story. ”
March 13, 2021 10:17 AM
“Got sick on the last day (day 6). Not sure where it came from, suspect sushi from Japanese restaurant or spoiled fruit. Fever of 104, aching joints, nausea, extremely fatigued, diarrhea, headache, chills, nonstop abdominal cramps. Could not eat for three days. It was an effort just... to get a saltine cracker down. Drank water and pedialyte and was on the couch for three days. Took antibiotic. Mostly recovered after 5 days, stool not yet solid and abdomen still cramps a little. ”
February 23, 2021 4:25 AM
“I purchased few items from here on Saturday 20th February.
I have had cocktail Frank sausages, salmon portions, (turky+Japanese mayonnaise sauce+ 4 leaf salad+pasta) for breakfast, lunch, and dinner respectively on Sunday.
I started to feel sick few hours after I had dinner around 11:30pm, vomited twice... between 12:30am and 3am and have been having diarrhea since then as well as lots of pain in and around my stomach, shivering, fever, pain in my bones/joints. ”
January 24, 2021 7:51 PM
October 31, 2020 7:07 AM
“Chicken nuggets My 2 year old nephew nearly died. We have only just been released from hospital at 4pm today. He has been at Westmead children’s hospital since Wednesday night. The first symptoms came early Wednesday morning.
We only figured out where the source of food poisoning... contamination came from last night after the doctor told us the results of all the testing my nephew went though before we were discharged from the hospital.
We have been admitted since Thursday night to Westmead children’s hospital and myself, his mum and his dad have been swapping out to take care of him because they would only let one of us in at a time due to coronavirus.
We are all physically and emotionally drained so I apologise. As you can imagine we have been though a lot. And sleep, food and looking after ourselves in general has come 2nd to the emergency that we have had to deal with.
The bacteria found in his gut is called campylobacter.
It is a bacteria very similar to salmonella and is only really found in raw chicken. (Plus in raw cheese and some other poultry species).
The gastroenteritis (food poisoning) is caused from eating undercooked chicken or contaminated food from preparing raw chicken.
I am happy to fill out the remainder of the form and supply you with all the hospital documentation and the receipts for the food purchased through the food delivery company door dash with the time stamps for the purchase.
My nephew was in a critical condition for roughly 3 days.
Now this was also due to the fact that the public hospital system is terrible at best in Australia and it is very scary in the emergency Ward at night because the hospital is still understaffed with doctors and nurses and inadequate and faulty equipment supplies.
I’m sure that our government doesn’t really do much for caring for our medical staffs mental health Over time as well or their screening process for employees isn’t good enough because the doctors and nurses in the emergency ward were nothing short of being dangerously incompetent in the emergency ward on Wednesday night when my nephew went to hospital the first night.
My nephew typically is a very fussy little eater. It is very common for him to fight us over what food we give him.
We are always getting stressed out sometimes preparing 2nd meals for him at his meal times.
He really hates meat. Except for battered fish and chicken nuggets. We don’t cook him chicken because he has a tantrum and refuses to eat it when we do.
I am predominantly vegetarian myself. His parents are not but we just moved house and the last time chicken was prepared and eaten in this house was 2 weeks ago as we have been mostly busy with our jobs and responsibilities and having to unpack the New house and we have been ordering take aways to help with our time situation whilst we still
Organising our new house. However I would say that our kitchen has also been cleaned quite thoroughly at least a dozen times after we made the chicken a fortnight earlier so I don’t believe anything from our house would have contaminated my nephew.
I am currently working from home at the moment because I am immune compromised and am self isolating during COVID.
On Tuesday 27th October we bought a streetwise feast for lunch and I ate the potato and gravy and the Chips and my sister ate the strips and chips and Him (our 2 year old) ate the chicken nuggets and chips.
Late on Tuesday night we started seeing the first symptoms with our baby. He was hot and irritable and wingy pain crying.
We measured his temperature with a digital thermometer that we did not know was inaccurate at the time and it said 36.5 which seemed normal but he felt so hot to touch still so we administered children’s Panadol and bongella to his mouth thinking it was teething pain because his molars at the back are still coming through.
He went to sleep shortly after. The next morning on Wednesday 28th October when he woke he was still walking around and talking but seemed very lethargic.
He also started rejecting all of his food and water Quite early in the day.
By 4pm the baby had declined so badly that he was actually burning a 40.5 degree fever (Our thermometer still said 36.5).
His mom was very worried about his fever and lethargy and the fact that he was rejecting food and water and had not peed very much in his nappy all day so she made him some veggie pasta and tried to feed it to him.
She tried to spoon a mouthful in and it caused him to violently and projectile vomit everywhere.
There was so much vomit that you would have thought it was an adult vomiting if you just saw the vomit and not the toddler.
It just kept coming. He was so scared he cried hysterically. This kid usually has a pretty strong digestive system and doesn’t really do much vomiting ever. Not since he had Chollic when he was new born.
We Panicked and called an ambulance. They came within 10 minutes and they were awesome and I don’t know what their names were but the first thing the male paramedic did was take his temperature and check him over and the lady paramedic asked us questions.
Once the paramedics found his temperature was 40.5 degrees they took dad and baby in the ambulance to Westmead children’s hospital emergency. While mum and I followed in the car behind.
When we arrived at the hospital the paramedics admitted him straight away to the ward. So they did their job perfectly.
This is when our treatment began to rapidly decline. Dad and baby were given a bed and even though he was pain crying and quite obviously in a serious state of decline delirious with fever Dad and baby were left to wait for a few hours while medical professionals walked past. Giving little to no communication.
My sister and I waited in the car as one of us could only go in the relieve parent inside. Waiting for updates on what was going on inside.
My brother in law called through because they wanted a pee sample and were talking about using a catheter to get it because the baby had been there for hours and they had not managed to get a pee sample yet.
They had left him and bubba sitting in the bed at their direction with a pee cup held under Him. (We later found out he was not peeing because he was dangerously dehydrated) They told us he had an infection of some sort and they weren’t really sure if it was viral.
My sister then went in to give her husband a swap out because it was getting very stressful for dad to watch the medical people just walking past with very little to no communication.
When she went in to swap out at around 12 midnight and she received the exact same treatment until a doctor came to her at around 3 am with discharge papers.
No tests were done. No drip was administered even though the fever still burning away at 40.5 degrees at he was clearly out of it still. We were told to just keep an eye on his liquid intake and give him panadol because they assumed it was most likely viral. He still had not even passed any urine in the whole time we were there and the mentioned catheter pee test sample was never taken.
We left with our unwell infant after having received little to no medical attention.
As soon as we got home they took bubba to bed with them so that they could monitor him over night because as you can imagine we were all on edge.
After about 10 minutes of settling in my bedroom for the night because at this point it was about 5am he started projectile vomiting again in bed. My sister got up and immediately proceeded to call for me.
I called Westmead hospital back to tell them that he his state had declined again and that he was still not taking the water and hydrolyte that we put in his bottle and was now violently vomiting again.
I was told by the same doctor that discharged him that we needed to just wait it out and see our GP. Which would open in 3 hours at 8:30am.
We were at our GP office by about 9:30 with Him and he agreed that the baby indeed had an infection and that we needed the pee sample.
He gave a little bag and we took Him home.
About 2 hours later My sister was able to get the pee sample with bag that our doctor had given her. The urine was brown in colour. Also in that time the baby had proceeded to decline even further. He wasn’t even crying anymore and his eyes were going dark and were looking sunken in. He was critically dehydrated. We knew it.
We rushed him back to our GP who tested his urine and he told us that he was in a critically dehydrated condition and that the proteins in his urine were breaking down indicating that he was starving.
Our then contacted the hospital by phone and email (we were there and watched him do it) to tell them that he was sending us and the baby needed to be admitted and put on a drip Immediately.
We rushed him to the Hospital from our doctors office and we were greeted with a waiting room and a 7 hour triage event before we even got a bed and a drip that was only administered because My sister demanded that they do it after she had had enough of sitting in the waiting room with her dying infant in her arms.
The hospital denied ever being contacted by our GP and didn’t seem to want to listen anyone anyway because we told them so many times that he needed a drip in that 7 hours that we were sitting in the waiting room.
After waiting so many hours in a critical state with extreme fever the baby was completely non-responsive he couldn’t even hold his eye contact with you anymore.
My sister was so stressed out so she tried to flag down this nurse who took a look at him and In seeing that he was not responding well proceeded to say to my sister is your child development impaired implying that the reason why he was in that state was because he was Just mentally slow and not unresponsive due to burning a fever and an infected gut even though his charts had said that he was burning an extreme fever.
This is ludacris because we have nicknamed this kid jimmy neutron boy genius because he has fully taught himself how to read and count to 100 you can have full conversations with him and he has been also teaching himself to speak basic Italian and basic japanese from watching his you tube kids videos in other languages.
At this point this is when they made their incompetence very obvious.
Then my sister lost her cool at this point and that is when she demanded to speak to the doctor and she told them that she wanted the drip put in and that she wanted bloods done ASAP. The doctors advised her not to ask them to do that because we would be stressing his body out even further. My sister said just do it.
They then proceeded to further traumatise our baby and his dad who had swapped out at this point by trying to put the drip in his nose.
After having him refuse to let them put the tubes in his nose. My brother in law demanded that they do the intravenous cannula drip. By this time he had had enough and began to cry as he had reached his emotional breaking point and had to swap out with my sister.
When she came in they made rude comments about how it’s usually the mum who’s emotionally distraught in these situations which even if it was not intended to offend came across as emasculating.
After the drip was administered and the bloods came back reading an infection level of 300 when a normal person should be under 30 they finally admitted him to the Clancy ward which is an overflow ward where although his vitals were unstable and we had the night of hell watching him still burn up a writhe in pain we were finally getting the treatment we needed from the doctors and Nurses. They were polite and emotionally intelligent and supportive.
It was a totally different environment. And over the next two days nurses came in and out and watched him carefully whilst he slowly improved. Until they were confident that it was safe enough to send him home with us at 4pm on Saturday the 31st October.
I was there taking a Care shift When the doctor came in and told me what they had found in all the tests they had done and they had confirmed it was a campylobacter infection.
It didn’t click in my head at first when the doctor started asking me if we use a different chopping board to prepare chicken from the one we use for veggies?
I was like what? Raw chicken? We have been eating take away food since we moved house and that the only chicken that was prepared in our house was about a fortnight ago and our kitchen has been cleaned at least a dozen times before the infection symptoms started.
I then wracked my brain trying to remember what chicken he had eaten in the time frame of the infection and I remember that their's was the only chicken meal that anyone ate all of us ate at the of the week.
We then checked all the time stamps on our order and he we realised that he consumed the nuggets and exactly within 24 hours later we were calling the ambulance.
We then proceeded to notify door dash who apologised and we also send them the hospital documents. They were very good.
When we rang the offending store at Glenwood park N.S.W a young kid Answered the phone and he did not apologise or anything he just said send through proof and gave us an email address.
From their negligence causing this terrifying situation to happen and then the emergency ward at the children’s hospital being utterly incompetent the situation just went from bad to worse.
We never want to see this happen to anyone else let alone another child again so we will be notifying everyone one that we can try to make sure that someone takes responsibility for it happening and makes sure it doesn’t happen again.
Watching my baby nephew go through being a pin cushion and nearly dying has traumatised both the baby and his whole family.
We have lost work time and hundreds of dollars in medical bills, medication parking at the hospital and our emotional well being.
This smart little boy almost had his very bright future taken away from him and his family who loves him more that words can even express due to somebodies extreme negligence when preparing food in the hospitality industry and it should never happen because people’s lives are at stake.
We have contacted the department of fair trading and have left a voicemail for them to call us back as it’s Sunday.
We will also be seeking legal advise.
Below is the photos of hospital release form outlining the causes of our ordeal.
Thank you once again for your help. ”
August 16, 2020 3:34 AM
“Everything was fine until we decided to had dinner in Tapeo’S restaurant (Japanese night)
Resulta ser que mi esposo comió sushi de aperitivo y al ratito fue al baño y vomitó, cuando fue al baño también estaba otro señor vomitando. Luego como plato fierro tuvo un sea... bass fish and pash potato, me dijo que no se sentía bien! Cuando llegamos a la habitación mi esposo tuvo 4 diarreas, náuseas, escalofríos y sudó un poco. Decidí llamar al lobo donde se acercó el gerente y se le explicó lo sucedido dijo que “no había nadie con food positioning”. Ofrecieron la doctora de gratis, esta detectó en la toma de los signos vitales la presión alta y dolor estomacal. Dijo no tener suficientes síntomas para un diagnóstico, ofreció inyección para el dolor pero decidímos espera ya que no fue food poisoning. Luego nos dijo lo que podía comer y l o que no y dentro de lo que debía evitar ingerir son las mismas comidas para personas intoxicadas por bacterias en la comida. Luego llame porque el dolor presintió y tuvo otra diarreas pero me dijeron lo mismo y siempre negaron el food poisoning y a todas las personas le da los mismo síntomas. Mi esposo ha ahora ha tenido 6 diarreas y la doctora mi el personal hace nada solo te dicen que hay un costo adicional no le importa la situación a pesar de que saben lo que el tiene.
It turns out that my husband ate sushi as an appetizer and after a while he went to the bathroom and vomited, when he went to the bathroom another man was also vomiting. Then as an iron plate he had a sea bass fish and pash potato, he told me he was not feeling well! When we got to the room my husband had 4 diarrhea, nausea, chills and sweated a little. I decided to call the wolf where the manager approached and explained what happened he said that "there was no one with food positioning." They offered the doctor for free, she detected high blood pressure and stomach pain when taking vital signs. He said he did not have enough symptoms for a diagnosis, he offered injection for the pain but we decided to wait since it was not food poisoning. Then he told us what he could eat and what he could not eat and what he should avoid eating are the same foods for people poisoned by bacteria in food. Then I called because the pain sensed and had another diarrhea but they told me the same thing and they always denied food poisoning and everyone has the same symptoms. My husband has now had 6 diarrhea and the doctor and the staff do nothing, they only tell you that there is an additional cost, they do not care about the situation even though they know what he has. ”